Xero

Xero’s online accounting software connects small business owners with their numbers, their bank, and advisors anytime.

London, Greater London, England, GBR

Hybrid

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Jobs//Hybrid//Data + Analytics//

Strategy & Operations Analyst

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How you’ll make an impact

The Strategy & Operations Analyst is a critical role supporting the UK operational execution of key initiatives and strategic programmes of work. The role will closely support our Head of Operations in the UK to drive success in the region and ensure we achieve our 1-2 year performance objectives.

Bringing high energy and visibility across the organisation, you will create clarity for the key areas of focus for the region. Through collaboration with regional and global teams, you will provide analysis to support the development and execution of clear regional operating plans, turning our corporate strategy into action. You will be an expert collaborator and work across the broader UK and global teams to deliver key programmes of work and ensure cross functional plans align with the overall strategy for the region.

A key support for the UK Country Manager and their leadership team, you will provide analysis and inputs into global and regional operating rhythms including, but not limited to, quarterly business reviews, quarterly forecasts and annual planning processes.

What you’ll do

Operational planning & execution:

Support in driving initiatives, collaborating with key leads and tracking progress to enable delivery of our UK operating plan.

As required to meet regional strategic needs, provide input into clearly defined business cases, that guide and inform planning with clear commercial modelling and measurable goals. Support with defining key results, measures and targets for regional initiatives. Using data analysis, proactively voice proposals / insights to help drive business decisions and required adjustments to plans and processes.

Reporting:

Coordinate and input into management reporting for the region, including monthly business performance and Quarterly Business Reviews. Put forward suggestions for improvements and optimisation of reporting rhythms and materials.

Operational Excellence:

Work with the UK Head of Operations and GTM teams to gather feedback and improve on existing processes to build in efficiencies. Have a focus on continuous improvement and new ways of doing things to drive innovation and efficiencies. Creation and implementation of best practice guidelines to improve business performance and drive team productivity.

Strategy:

Support hypothesis-driven problem solving efforts by identifying key questions and the associated analyses. Collaborate with cross-functional teams to help in the development and evaluation of strategic options. Conduct thorough market and competitor research to identify emerging trends, synthesising information into clear recommendations

What you’ll bring with you

Critical Competencies

Self motivation, energy, passion and determination to succeed
Experience in project management and delivery
Ability to quickly build rapport with people
Attention to detail and follow-up
To be process driven with the ability to take ownership
Outstanding written and oral communication skills
Ability to operate under pressure and multi task across a number of deliverables
Ability to analyse data/information Previous experience in a sales environment eg. GTM team
Preferably use of workload management tools e.g Asana
Intermediate/advanced knowledge of Excel and / or Google Sheets, including financial modelling
High level of detail and confidence working with numbers
Knowledge of Salesforce and / or analytic tools
Experience in project or programme Delivery of region specific and globally aligned strategic initiatives
Strong alignment across regional GTM and functional teams
Timely delivery of relevant and accurate data / information / insights meeting the needs of the GTM teams
Continuous adherence to Data Use and Governance processes and standards
Clear articulation of market dynamics, target segments and required propositions
Establishing a data-driven fact base to support forecasting and performance measurement
Exceptional internal feedback - you will be seen as someone who collaborates widely and can get stuff done!

Experience

Demonstrable experience in a strategy or operations role / environment with strong analytical skills
Previous experience in a sales environment eg. GTM team
Knowledge of Salesforce and / or analytic tools
Experience in project or programme

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Christina Rowe

Global Head of Learning and Capabilities

CREATING SAFE SPACES

Share your voice and find support

As an ERG leader, Christina Rowe does more than schedule events. “My role involves listening to the needs of group members regarding career development, community and more,” she said. Through her ERG involvement, Rowe has gained a greater understanding of her peers’ diverse life experiences and skill sets while fostering dialogue related to topics that are often avoided in the workplace, such as women’s health. “It’s been a great way to help other women grow their careers and create a safe space for hard conversations,” she said.

Knowing that Xero puts so much awareness and investment into diversifying our leadership team makes me proud to be here.

Erika Porras Gutierrez

Platform Engineer

EDUCATION FOSTERS EMPATHY

A focus on learning cultivates compassion

Erika Porras Gutierrez’s work leading Xero’s ERG for Indigenous Americans has enhanced her employee experience in several ways. “It has clarified what inclusion really means, taught me new ways of interacting with people and made me more empathetic,” she said. Not only has she grown personally due to this role, but it’s also encouraged her to engage with other engineering teams in an effort to better understand her peers’ needs. She’s currently helping plan an event that will enable Indigenous people to share their unique stories with others in the company.

Sharing our lives and our stories is how people connect and create community, and that is exactly what ERGs are all about.

Eean Tyson

Talent Specialist

BELONGING BUILDS PROGRESS

Inclusion defines connections and the talent search

Eean Tyson’s role as the co-chair of Black Xero enables him to champion inclusion and cultivate community across the company. “I want to ensure people feel a sense of belonging,” he said. Besides helping team members build meaningful connections with each other, he also spearheads talent-related initiatives that are informed by the organization’s DEI efforts. For instance, he recently took part in a scoping session in order to develop a road map for diverse hiring practices.

I ask questions, validate others’ concerns and feelings, and ultimately aim to ensure everyone feels safe at Xero.

What are Xero Perks + Benefits

Xero Benefits Overview

Diversity of people brings diversity of thought, and we like that. Our human-first culture of respect, fairness, and inclusion is what helps Xeros thrive and work and beyond. Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, employee resource groups, wellbeing programming and allowances, medical, dental, vision, and disability insurance, fertility and family forming financial support, 401k contribution matching, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices with snacks and break areas, flexible working, career development and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

Culture

Volunteer in local community

Xero employees are given a day off each year to volunteer in their communities.

Open door policy

OKR operational model

Team based strategic planning

Open office floor plan

Employee resource groups

Hybrid work model

Remote work program

Typically, we work from home as needed. During COVID, all employees are working remotely and have access to stipends to access the equipment they need to be successful.

Diversity

Documented equal pay policy

Dedicated diversity and inclusion staff

Highly diverse management team

42% of Xero's leadership team is female, while our Board of Directors maintains an equal gender balance. Xero was included in Bloomberg's 2020 Gender Equality Index report.

Mandated unconscious bias training

All Xero employees will complete online unconscious bias training during on-boarding

Diversity manifesto

Diversity employee resource groups

Hiring practices that promote diversity

The talent and leadership teams at Xero are committed to building diverse talent pipelines that reflect the communities we serve.

Health Insurance + Wellness

Flexible Spending Account (FSA)

Xero allows employees to set aside pre-tax dollars for medical and dependent care expenses. $2,650 annual limit for healthcare FSA

Disability insurance

Xero's long and short term disability plans provide income protection at 60% of annual base salary

Dental insurance

Cigna dental PPO plan

Vision insurance

VSP vision plan

Health insurance

Xero offers a variety of health plans including Cigna HSA, Cigna PPO, and Kaiser HMO for Colorado and California employees

Life insurance

Provided to Xero employees at no cost. Coverage for each employee of 2x annual base salary up to $500,000

Pet insurance

Wellness programs

Xero will fund up to $300 annually in employee health reimbursement account to be used toward a health improvement activity including gym membership, mental, physical or financial health

Team workouts

Mental health benefits

Concern EAP benefits for all employees

Wellness days

Financial & Retirement

401(K)

401(K) matching

Xero will match 100% on the first 3% contributions plus 50% match on next 2% of contributions

Company equity

All Xero employees are granted Restricted Stock Units at a certain percentage of their base salary which vests over a 3 year period

Child Care & Parental Leave

Generous parental leave

26 weeks paid parental leave.

Return-to-work program post parental leave

Fertility benefits

Vacation + Time Off

Generous PTO

Xero offers 21 days of paid time off, 10 wellness days, as well as 11 paid holidays per calendar year. We also participate in a company wide shut down between Christmas and New Years Day

Paid volunteer time

Xero encourages employees to give back to our communities by providing 8 hours of paid volunteer time per year

Paid holidays

Paid sick days

Each employee is granted 10 wellness days per year in addition to our generous PTO

Flexible time off

Office Perks

Commuter benefits

Set aside pre and/or post tax dollars for commute related transit, parking and bike expenses

Company-sponsored outings

Annual holiday party, as well as a summer celebration!

Free snacks and drinks