Storage Operations Engineer
Storage Operations Engineer
Meet our Team
Our Managed Services Division support Hitachi Vantara customers across industries and geographies, they create strong relationships through quality service delivery so that we can deliver profitable business for Hitachi products and solutions. They collaborate as a team and cross-functionally to ensure the success of our customers; success that is celebrated and shared. Our solutions bring value to every line of business and we need people like you to build those deep relationships and to passionately articulate our value proposition.
The Role
The Storage Operations Engineer will play a crucial role in ensuring the seamless delivery of Storage as a Service (StaaS) to our clients, maintaining high levels of customer satisfaction. You’ll manage daily operations, resolve complex incidents and problems, and introduce new methods and technologies to enhance efficiency. The role also involves integrating innovations into operations and increasing automation levels. Your responsibilities will include:
- Serve as a liaison between Hitachi local delivery team, Product Engineering, and the Customer Managed Service Operations Team
- Lead complex Incidents/tasks and changes remotely to clients' infrastructure
- Perform Performance, Capacity, and Load analysis, conduct root cause analysis, and plan system software upgrades while ensuring SLAs are met
- Supporting the L2/L3 block storage team and reporting improvement potential and technical innovations to the regional Service Delivery Manager
Requirements
- Minimum of 1 year of client systems support and a minimum of 5 years of IT work experience
- Strong understanding of Block and Unified storage concepts and software
- Wide experience in Infrastructure environments/architectures (Storage, Network, Computer)
- Understanding of IT Service Management processes and methods (ITIL)
- Programming/Scripting Capabilities
- Fluent in written and spoken English language, German would be an asset
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Championing diversity, equity, and inclusion
Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
