Description

Spok is seeking a Sr. Software Developer, Lead (full stack) responsible for the development of and helping to architect the modernization of three of our call center applications, through creation of a common platform and services. This person will work closely with the Enterprise Products Architect, Product Management, and the various teams of developers to work toward the design and implementation of common components across the entire Spok suite of products. This person will develop, enhance, and innovate solutions to improve the customer experience, specifically starting with the integration of an API Gateway, providing a single common RESTful API for new services that will mediate the product specific APIs.

Essential Duties and Responsibilities

>Oversee and lead the project of implementing an Open-Source API Gateway, working with the 5 teams. (Mobile/Web, Messaging infrastructure, and 3 consoles) to define an API set, and map to the legacy services.

>Participate in design and development architecture of new features.

>Work with product owner to ensure that requirements and acceptance criteria are met.

>Analyze existing solutions to highlight areas for improvements.

>Participating and influencing conversations during team ceremonies; backlog refinement, planning, reviews, and retrospectives.

>Support the application lifecycle (concept, design, test, release, and support).

>Follow established development, documentation, testing and deployment processes.

>Provide development support for integration of solutions that will work with existing applications in the field.

>Assisting the team to troubleshoot and quickly resolve critical production issues.

>Assisting the team with technical documentation of installation and configuration guides.

>Stay current with and anticipate technology evolutions.

>Work cross functionally and interdepartmentally to resolve complex customer problems.

Required Education, Skills, and Experience

Bachelor's degree from four-year college or university and 6+ years of comparable experience

>Strong experience as a Full Stack Software Engineer

>Strong Experience with .NET and C#

>Experience converting legacy applications

>Experience working in an Agile/Scrum environment

>Experience with modern front-end frameworks such as React or Angular Experience with XML and JSON

>Experience with relational databases such as MS SQL, Oracle

>JavaScript, HTML5, CSS, Angular

>Experience working with CI/CD Pipelines

>Experience with API Frameworks and Gateways - specifically working with XML, SOAP, REST and working with WSO2 or other API Gateways

>>>No direct reports, but will be responsible for mentoring engineers on technology, code, use of development tools, and doing code reviews.

>Experience working in a Healthcare IT/clinical environment or Call Center application

>Experience with AI generative tools

>Machine learning

>Currently working in a lead role

Desired Experience (a plus)

>Understanding of VB6

>Understanding of containers (Docker, etc.)

>C++ / MFC

>Experience with cloud-based technologies

>Experience implementing modular software components

>Experience with SSO and IAM standards-based solutions

Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Alexandria, Virginia, is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect® platform to enhance workflows for clinicians and support administrative compliance. Our customers send over 100 million messages each month through their Spok® solutions. When seconds count and patients' lives are at stake, Spok enables smarter, faster clinical communication. Spok is a trademark of Spok Holdings, Inc. Spok Mobile and Spok Care Connect are trademarks of Spok, Inc.

At Spok, Inc., we provide equal opportunity to all employees and applicants without regard to race, color, creed, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, disability, protected veteran status, marital status, membership or activity in a local human rights commission, status with regard to public assistance or any other protected status or characteristic. Should you have a disability and need assistance or accommodation in the application process, contact Human Resources at 1-800-852-8935