Overview

Within Microsoft's Digital Security & Resilience (DSR) Team, the Customer Security Management Office is responsible for building trust with Microsoft customers by leading communities, engagement programs, and communications that inform customers and partners and articulate how we are building security into every aspect of the business.

The Customer Security Management Office is looking for a Senior Business Program Manager to lead internal and external community management programs. In this role, you will create and drive strategic initiatives, rhythms, processes, and reporting mechanisms that support the DSR and Customer Security and Management Office mission. If you are results-oriented and enjoy being collaborative and both owning and influencing end-to-end execution, then you'll be a great fit.

This is a highly visible role that interacts with business partners and leaders at various levels of our organization, requiring a high level of emotional intelligence and maturity, and the ability to demonstrate thought leadership in contributing to overall business goals, objectives, and strategies, as well as short- and long-term business priorities.

Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Contributes to or leads a portfolio of projects including the project plan, timelines, milestones, financial management, performance metrics, and/or resource needs for complex programs.
• Improves operations of existing programs by applying industry methodology, defining complex program issues, assessing various scenarios, and selecting the optimal scenario to resolve issues.
• Performs research and analysis and examines business trends (e.g., customer feedback and expectations) to identify audience size and program scope. Understands overall business goals, objectives, and strategies, as well as short- and long-term business priorities. Understands and identifies current program risks, impact, and mitigation plans.
• Works with cross-functional (e.g., organizational, product, business) stakeholders (e.g., Engineering) to design compliant, complex programs from initiation to delivery with minimal coaching.
• Produces collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to incorporate stakeholder needs and ensure the business objectives are met.
• Defines and executes on landing and communication plans, such as the target audience(s) and communication strategy. Partners with Chief of Staff on the rhythm of business (ROB) during plan execution to ensure participants and stakeholders are communicating and responding according to the necessary cadence.
• Evangelizes complex programs to stakeholders, partners, and customers to gain buy in. Leverages data and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]) to demonstrate the value of the program and show business impact.
• Conducts cost-benefit analyses to examine performance to value drivers. Contributes to monthly business review (MBR) and runs rhythms regularly to identify what is working and what is not, and makes improvements accordingly.
• Embody our Culture and Values

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement

o OR equivalent experience.

• 4+ years of experience in business & technology related program initiatives
• 4+ years of experience with customer facing organizations and/or running communities and engagement programs
• 2+ years experience working with and influencing geographically distributed teams

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.

These requirements include, but are not limited to the following specialized security screenings:

This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Business Management IC4 - The typical base pay range for this role across the U.S. is USD $94,600 - $183,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $122,000 - $200,500 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until May 29, 2024.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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