Our Values:

Drive Results: We power evolutions in commerce by driving measurable results for our people and for the world's leading companies. We challenge the status quo through our culture of innovation. Think big, work hard, and execute on transforming the future of commerce - that's who we are. 

Cultivate Belonging: We foster positive relationships and elevate teamwork by owning both our personal impact and the impact we leave on the communities we operate in. commercetoolers share a commitment to curiosity, understanding diverse experiences, and making positive impacts through inclusion. By investing in learning, development, and growth opportunities, we empower all commercetoolers to take the lead in their professional growth.

Champion Customers: Through incremental innovation and thoughtful collaboration, we power our customers' ability to then translate those into revenue-generating opportunities. Ambitious by nature, commercetoolers create continuous value and go the extra mile for our customers to unlock their full potential. We prioritize the customer experience in our development, proactively addressing any challenges that arise with unwavering resilience. 

Adapt Boldly: We are curious, inventive, and change drivers. commercetoolers own up to our mistakes, learn from failures, and, in doing so, build trust. We are committed to being bold decision-makers and transforming the future of commerce. 

The Opportunity:

Reporting to the Director of Sales Operations, our Sales Operations Manager will act as a Business Partner to the VPs of Sales in EMEA and APAC and the broader sales leadership teams in those regions, and provide assistance to the local Sales team and stakeholders while adhering to, and enhancing, corporate policies, programs, and systems. 

As the Sales Operations Manager, your mission is to connect people, processes, and data. Our ideal candidate thinks two steps ahead, is a true team player keen to support deals to closure and can work under pressure without losing sight of the details and corporate guidelines.

Your Mission:

• Serve as a trusted advisor and advocate for the EMEA and APAC Sales teams on sales forecasting, reporting (data and slides), go-to-market planning, sales incentives, and onboarding
• Support the Director of Sales Operations and collaborate with internal teams and stakeholders to guide process improvements pertaining to account planning, the sales funnel, reporting, and sales training
• Continuously improve Salesforce.com data quality, tackle data conflicts, and identify reporting issues, gaps in processes, and drive timely resolution
• Prepare ad-hoc analysis and contribute to Go-To-Market activities (territory planning, quota setting, account segmentation) and sales compensation schemes
• Ensure forward deal momentum; troubleshoot, escalate, and resolve any issues
• Proactively assess and advise the Sales Leadership team on areas of opportunity within their region, where focus may be required, and consult on the best approach to identified areas

What you need to succeed:

• 5+ years of sales operations experience, preferably with a scale-up technology company selling solutions and services in a recurring revenue business model
• Salesforce.com experience, specifically with creating reports and dashboards, championing data quality, and opportunity hygiene
• Experience with the Google Suite line of products
• Organized, detail-oriented, motivated, and persistent with excellent diplomatic and persuasion skills
• Customer service focus, including the ability to deliver multiple priority projects with high customer satisfaction in a rapidly changing environment
• Ability to work quickly and efficiently under changing conditions and timelines

Nice to have:

• Experience with DocuSign and/or MS Excel
• Bachelor’s degree in Business Administration, Finance, Economics, Computer Science, or a related field

We care about your Growth and Well-being

💰 Competitive compensation package: Generous compensation structure consisting of salary, competitive stock option package, various benefits  and perks

☀️ Workation: Up to 60 days/year from a country different from your base country  

💻 Open Learning & Development Budget

📚 ct Academy: Regular internal training sessions

🙌 Our Benefits: Check them out here

⌚️ Flexibility: Morning person or night owl? We believe in outcome and motivated employees

🚀 Mindset & Growth: A diverse workspace with an open, international culture & learning environment

Are you ready? Come grow with us!

🔍 Are you looking for something else? Check out our Career Page and our Website for more information.

We are all different and that is what makes us stronger! We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company better.

commercetools celebrates being a diverse environment and is proud to be an equal opportunities employer. If your professional profile aligns with our specific hiring requirements and company culture, then we encourage you to apply. We will assess your competencies, future potential, approach to learning and self-development and passion, and not your age, color, national origin, religion, gender, gender identity or expression, sexual orientation, familial status, genetics, or disability.