Job Description

It's about being the person that wants to see others succeed.

Are you always looking for innovative ways to help people? Do you love serving others and enjoy lending a helping hand regardless of the issue? Do you strive to lead by example and want to play an integral role in the development of your team? If so, then the Safekeeping and Trading Operations Manager role might be for you!

At Frost, it's about more than a job. It's about having a flourishing career where you can thrive, both in and out of work. At Frost, we're committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you'll become part of Frost's over 150-year legacy of providing unparalleled financial services.

Who you are:

As a Safekeeping and Trading Operations Manager with Frost, you are our leader, providing guidance and support to every single team member on your team. In this role, you will review and approve all investment transactions posted by Custody Services employee to ensure transactions are processed accurately, promptly, and in compliance with legal requirements and Frost standards. Our managers have a genuine care for people and enjoy developing people and do it with integrity, caring and excellence in mind.

What you'll do:

• Respond to customer inquiries, research customer requests, open Safekeeping Accounts, and onboard new customers with product and procedures information to ensure clients follow Frost's transactional standards
• Review and approve all investment transactions posted by Custody Services employee to ensure transactions are processed accurately, promptly, and in compliance with legal requirements and Frost standards
• Uphold a solid understanding of the bond trade life cycle and act as an escalation point for trade settlement issues
• Maintain an expert level of knowledge of the InTrader system, working with vendors to resolve system issues and process unusual transactions
• Identify opportunities in departmental processes and procedures to increase efficiencies, leverage new technologies, and automate processes
• Design and implement training plans for new Custody Services employees regarding system upgrades and implementations
• Act as System Administrator for InTrader, Safekeeping Online Portal, and Bloomberg TOMs
• Test the performance of system updates and assist with system implementations, creating documentation describing updates for training and identifying potential operational efficiencies that can be gained due to system enhancements
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you'll need:

• Bachelors degree, preferably in Operations, Finance, or related field; or equivalent experience
• 6+ years of financial operations experience
• Excellent customer service skills
• Strong organization and problem solving skills
• Detail oriented
• Excellent written and verbal communication skills
• Proficiency in Microsoft computer applications

Additional Preferred Skills:

• Experience in Capital Markets or Brokerage
• Management experience
• Accounting experience
• Experience with FIS product management systems such as InTrader and/or MSRB reporting systems

Our Benefits

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader is banking customer satisfaction. At Frost, it's about being part of something bigger. If this sounds like you, we encourage you to apply and see what's possible at Frost.