Reporting to the VP of Product, the Technical Writer will play a crucial role in translating complex technical information into clear and accessible documentation. Your primary responsibility will be to create user guides, manuals, online help systems, and other documentation to assist users in understanding and effectively utilizing our products or services. You will collaborate closely with subject matter experts, developers, and other stakeholders to gather information and ensure accuracy in the documentation. Attention to detail, excellent communication skills, and the ability to organize and present information in a user-friendly manner are essential for success in this role.

THIS ROLE IS BASED IN SOUTH AFRICA AND THE CANDIDATE MUST BE BASED AND ELIGIBLE TO WORK IN SOUTH AFRICA

Education: Required Background/Experience:

•  1 to 2 years of experience in a Technical Writer role, preferably in SaaS or public safety environments. 
• Bachelor's degree in English, Technical Writing, Communications, Computer Science, or related field.
• Proven experience as a technical writer, preferably in the software industry.
• Strong writing and editing skills with the ability to translate complex technical concepts into clear, concise, and user-friendly documentation.
• Proficiency in documentation tools and software, such as Microsoft Office Suite, Adobe Acrobat, Confluence, or similar tools.
• Knowledge of technical writing best practices, style guides, and documentation standards.
• Ability to work collaboratively in a fast-paced environment and manage multiple projects simultaneously.
• Attention to detail and commitment to producing high-quality documentation.
• Excellent communication, interpersonal, and problem-solving skills.

Other Skills/Abilities (Preferred but not Required):

• Experience with content management systems (CMS) and knowledge bases.
• Familiarity with Agile development methodologies and tools, such as JIRA or Confluence.
• Basic understanding of software development processes and technologies.
• Experience with localization and internationalization of documentation for global audiences.

Travel Required:

• No

Supervision of Others:

• No

Essential Job Functions:

• Develop and maintain a variety of technical documentation, including user guides and manuals, providing internal teams with essential guidance on how to effectively use a product or service.
• Collaborate with subject matter experts and developers to gather information about product features, functionality, and specifications.
• Organize and structure content in a logical and intuitive manner to facilitate easy navigation and comprehension by end users, facilitating faster and smoother adoption of RapidDeploy products and technologies.
• Write clear, concise, and grammatically correct documentation tailored to the target audience. Edit and revise documentation as needed to ensure accuracy, clarity, and consistency.
• Incorporate visuals, diagrams, screenshots, and videos to enhance the clarity and effectiveness of documentation.
• Review documentation drafts with stakeholders for feedback and incorporate suggested revisions as necessary.
• Update and maintain existing documentation to reflect changes in product features, updates, or enhancements.
• Conduct quality assurance checks on documentation to ensure accuracy, completeness, and adherence to style and formatting guidelines.
• Proactively communicate new or updated documentation to relevant stakeholders, enabling them to remain up to date on the latest information.

Core Competencies:

• In addition to the essential function listed above, RapidDeploy TECHNICAL WRITER must possess the following essential competencies and sub competencies:




• Job Knowledge –Understanding of a set of responsibilities specific to the technical writer job, as well as ongoing capacity to stay abreast of changes in related functions and technology.Demonstrates initiative to learn new information, including but not limited to industry and position-specific material, and technology related to the job. Identifies opportunities to be resourceful related to the job to drive product success. Remains flexible and demonstrates self-discipline, when under stress, when performing the position’s essential job functions to navigate uncertainty effectively and efficiently.

 

• As a Technical Writer, you will have the opportunity to contribute to the success of our products by creating documentation that empowers users to maximize their experience and achieve their goals. Your ability to communicate complex technical information clearly and effectively will be instrumental in enhancing the usability and accessibility of our products. Join our team and be part of a dynamic and collaborative environment where your skills and expertise make a difference.




• Ethical Practice -Upholds standards of professional conduct. Seeks to promote the common good of all stakeholders.




• Ethics –the ability to distinguish between right and wrong when making decisions and choosing behaviors including but not limited to treating people with respect, keeping commitments, inspiring trust in others, working with integrity and principles, upholding organizational values, and abiding by company policies.




• Professional Integrity – uses discretion appropriately when communicating sensitive information and maintains privacy and confidentiality as appropriate and required by company policies. Maintains compliance with organizational mission and values, laws and regulations, and organizational policies and procedures.




• Organizational Excellence - Identifies internal and external opportunities for service excellence and deploys appropriate interventions as needed to promote quality service aligned with the Company’s expectations to meet stakeholder needs. Demonstrates alignment with the Company’s goals by understanding business and financial acumen and consults with stakeholders to identify challenges and solutions.




• Service Excellence – Provides high-quality service to all stakeholders and contributes to a strong customer service culture by responding promptly, courteously, and openly to requests, and taking ownership of stakeholder needs. Identifies and resolves risks and early-stage problems to maintain service quality. Promotes organizational culture that excels at meeting stakeholder needs.




• Risk Management – Identifies, assesses, and responds appropriately to risks; makes alternate plans to avoid or mitigate them.




• Consultation – Evaluates business challenges and identifying opportunities for the design, implementation, and evaluation of change initiatives, and build ongoing support for product management solutions that meet the changing needs of customers and the business. Actively works with stakeholders to identify business challenges and opportunities for solutions.




• Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.




• Financial Acumen – Possesses financial literacy related to an individual’s role; an ability to understand and apply basic financial management principles and processes to make sound and responsible decisions, keeping a close eye on expenses and budget.

Physical/Work Environment Demands:

• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The work environment is remote. 

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

Employees must be able to perform the essential functions of the position satisfactorily, and if requested, reasonable accommodations will be made to enable qualified employees with disabilities to perform the essential functions of their job, absent undue hardship. RapidDeploy retains the right to change or assign other duties to the position at any time.