For the past 25 years, Bullhorn has dedicated itself to building industry-leading, cloud-based software for the staffing and recruitment industry. Led by the original co-founder, partnered with venture capital, and powered by seasoned leaders across a global workforce with an eye toward innovation, Bullhorn has had year over year growth, making it the market leader in the recruitment software space while allowing for new opportunities for over 29% of our employees to advance their careers in the past 12 months.
We are a remote-first organization and over 38% of our employees reside outside the United States. Headquartered in Boston, we also have offices in London, Brighton, Rotterdam, Frankfurt and Sydney (just in case you’re in the area to stop by). Whether you’re local or remote, our vision is to ensure every employee has a sense of belonging, a voice that is heard, and a clear path for success. Your incredible experience as an employee will consist of flexible work hours to ensure a positive work-life balance and use Zoom, Slack, and other tools to stay connected.
As an IT Administrator, you will work with the head of Bullhorn's internal IT Group to provide world class desktop and application support to 1,400+ users. You will troubleshoot multiple computer platforms (Windows, MacOS, and Smartphone). You will support multiple administrative and desktop related applications and users who work from home or travel.
A typical day might include:
Imaging, configuration, and troubleshooting of computers and hardware for end users.
Administration of corporate applications focused on solution-based delivery and management.
Business process review, mapping, and solution design.
Responsible for the management and troubleshooting of cloud-based systems and platforms (Zoom, Slack, Goggle Workshop, and more).
Producing, maintaining, and validating standard operating procedures.
Assisting with the timely on/offboarding of full-time employees and contractors.
Resolving issues escalated from Tier 1 agents, requiring intermediate knowledge of systems, applications and hardware configurations.
Participating in project activities and tasks.
This role may be a fit for you if:
You have a Degree, Certifications or equivalent years of experience
You have INCREDIBLE customer service skills
Understanding of Windows and MacOS systems
Experience with our core applications - Zoom, Slack, Google Workshop, Active Directory and account building, VPNs
Experience with onboarding/offboarding employees
Bonus points...
You have a Bachelor's degree in Computer Science, MIS or related field of study
You have a working knowledge of basic network concepts (TCP/IP, LAN, WAN, wireless, VPN, and IP telephony)
Experience troubleshooting Smartphones
OneLogin Admin experience
Patching experience
What we offer...
- Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
- Unlimited Planned Paid Time Off
- Global Mental Health Support
- On-Demand Learning & Development
- Quarterly paid volunteer days
- Lucrative Employee Referral Program (eligible for prior to your first day)
- Company-wide mentor program
Bullhorn's core purpose is to create an incredible customer experience, which starts with first creating an incredible employee experience. Our vision is for every employee to have a sense of belonging, a voice that is heard, and a clear path for success. We are committed to building diverse and inclusive teams, and our culture is shaped by our five core values: Ownership, Energy, Speed & Agility, Service, and Being Human.
We are a people-first culture where everyone’s contribution is valued and respected. We're looking for smart, forward-thinking individuals who aren't afraid to challenge the status quo and bring fresh perspectives to the table. If you're someone who thrives in a casual, yet fast-paced and agile environment, we'd love to have you join us.
