Instructional Designer, Operations Enablement
Our mission: to eliminate every barrier to mental health.
Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person — whether that’s meditation, coaching, therapy, medication, and beyond.
Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.
Reporting to the Senior Manager, Operations Enablement, the Instructional Designer will collaborate closely with the Senior Instructional Designer and Operations Enablement team to design, develop, and maintain engaging digital content for various training initiatives within Operations. The Instructional Designer will play a key role in creating learning materials, modules, and resources to support team performance and enhance efficiency and quality of work and will help manage the Learning Management System (LMS) and contribute to designing communication materials for Operations.
What you’ll be doing:
- Work alongside the Senior Instructional Designer and Operations Enablement to develop compelling and impactful eLearning content for various teams within Operations.
- Execute the design and development of training materials for small and medium-sized projects, including workflow trainings, systems updates, and one-page resources.
- Collaborate with subject matter experts to revise, approve, and maintain training content for relevance and accuracy.
- Attend stakeholder and Subject Matter Expert (SME) meetings to gather requirements and insights.
- Manage, maintain, and audit the LMS and knowledge base to ensure courses are assigned and completed by appropriate audiences and content is updated as changes occur.
- Organize and update the Operations roadmap document with new requests and schedule intake meetings as needed.
- Analyze learner data such as completion rates, knowledge checks, and survey responses and document findings in the Operations roadmap document.
- Upload courses to the LMS, add tags, and manage user integration as needed.
- Initiate migration to new LMS and audit inactive content in the LMS.
- Explore opportunities for new software, technology, and instructional design methodologies.
What success looks like in this role:
- Project completion within the designated time frame
- Learner & stakeholder Satisfaction
What we expect from you:
- Bachelor's degree in Instructional Design, Education, or related field.
- Proven track record in translating business needs into scalable and impactful enablement solutions, preferably in a corporate environment.
- Experience using learning management systems.
- Familiarity with instructional design software and tools (Rise, Adobe Creative Suite).
- Strong project management skills with the ability to manage multiple projects simultaneously.
- Excellent communication and collaboration skills.
- Ability to analyze data and make data-driven decisions.
- Creative problem-solving skills and a proactive approach to learning and development initiatives.
- The ability, resilience and solution-focused mindset to thrive autonomously in hyper-growth environments.
The target base salary range for this position is $75,000-$95,000, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.
Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!
Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values
Hypergrowth meets impact
What to expect working here:
- You will be held accountable to an exceptionally high bar and impact
- This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
- You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you
- You will create processes & products that have never existed before
- You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be
- Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows
And…
- You get to be surrounded by some of the brightest minds in the field
- You get to learn and grow at an extremely accelerated pace
- You will experience transparency, integrity, & humility from leadership
- You will be empowered to constantly challenge the status quo
- You get the space to experiment & innovate
- You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
- You will become more resourceful and resilient
- You get to be part of a winning team that opens doors in the future
Benefits provided by Spring Health:
Your Total Health:
- Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
- 10 allocated sick days per year
- Flexible paid time off in addition to 12 paid holidays throughout the year
- Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
- Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge.
You And Your family:
- 4-4.5 months of fully paid parental leave
- Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
Supporting you financially through:
- Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
- On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
- Employer sponsored 401(k) match of up to 2% after 90 days of employment
Creating a culture you can thrive in:
- Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
- Focus Fridays: no meetings, no distractions, just time for you to get work done.
- Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
- Up to $1,000 Professional Development Reimbursement per calendar year.
- $200 per year donation matching to support your favorite causes
Our privacy policy: https://springhealth.com/privacy-policy/
Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.
Our privacy policy: https://springhealth.com/privacy-policy/
Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.