Company
Federal Reserve Bank of Chicago
Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire®, National Settlement Service (NSS), FedCash®, FedACH®, and Check Services. We are currently leading a strategic effort to transform FRFS to a national, enterprise-focused organization. Over time, FRFS will offer an increasingly integrated set of Federal Reserve payment services, incorporating the FedNowSM Service upon its market entry in 2023. Through our evolved structure, we will meet the needs of the marketplace for new products and services more quickly, we will seek to provide a more robust and unified customer experience across our financial service offerings, and we will create new career growth opportunities for FRFS staff.
We are seeking leaders to set the vision, strategy, values, and priorities that enable FRFS to achieve our mission. Our leaders must demonstrate a strategic, action-oriented mindset focused on intellectual curiosity, agility, accountability, and the ability to drive innovation through experimentation. To achieve our vision for a people-focused organization with a strong collaborative and innovative culture, we expect our leaders to champion an inclusive environment and demonstrate our values in how we work and interact with each other and our broader community.
As a Senior Industry Relations Representative, you will lead large-scale programs in support of our focus on external engagements and payments system improvement initiatives. This position is responsible for supporting critical strategic objectives to ensure that the payment system evolves with safety, accessibility, and efficiency.
This role requires exceptional coordination and communication skills, knowledge of the financial services and payment industry and the ability to work independently and strategically to achieve organizational objectives. The level of work required is considered advanced and staff must be able to work under minimal supervision. This position does not have direct reports.
#LI-Hybrid
Your Responsibilities:

• Conduct industry outreach and exploration on alternative payments analyzing the landscape, identifying potential opportunities, trends, new technologies, risks and barriers.
• Build complex project plans, coordinate reviews and approvals, and proactively manage the process to meet deadlines.
• Gather input from and coordinate with internal cross-functional partners (including marketing, strategic industry engagement, market intel, product, legal, customer relations) to drive creation and execution of strategy and tactics.
• Collaborate and network with payments industry stakeholders (banking, payments vendors, processors, etc.) to understand and address barriers and other issues related to implementation of payments in the US.
• Stay informed on available academic and industry payments literature and studies that relate to emerging payment trends and behaviors.

Your Background:

• Bachelor's degree or equivalent experience
• 5-8 years of work experience related to the financial services or payments industry.
• Prior product management, project management or program management.
• Experience with the development of strategic outreach plans, especially as it pertains to emerging payment trends/topics.

Your Knowledge & Skills:

• Knowledge of US payment systems and infrastructures including legacy (ACH, card, wire) and emerging rails/technologies (faster/instant payments, digital assets, etc.).
• Interest in learning and conducting research and outreach to understand new payments trends and their impacts.
• Demonstrates the ability to think strategically and creatively to solve complex problems.
• Advanced level of attention to detail resulting in high-quality, highly organized programs.
• Ability to negotiate and influence without direct authority, demonstrating strong interpersonal skills.
• Possesses strong communication skills, in both verbal and written form, able to craft communication for a variety of stakeholders.
• High level of self-motivation and initiative; strong team player.
• Writing and editing skills with an ability to synthesize complex topics and information.

What we offer:

• Comprehensive benefits package include medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, transit benefit, onsite gym and subsidized cafeteria
• A continuous learning environment with opportunities to gain new skills and grow your career

Requirements
Must be willing to travel up to 10% of time.
Hybrid Work
Candidates that live near one of our Reserve Bank locations will be provided some work from home flexibility. Rules for hybrid work arrangements differs from Bank to Bank and should be discussed during the interview process.
This position requires access to confidential supervisory information and/or FOMC information, which is limited to "Protected Individuals" as defined in the U.S. federal immigration law. Protected Individuals include, but are not limited to, U.S. citizens, U.S. nationals, and U.S. permanent residents who either are not yet eligible to apply for naturalization or who have applied for naturalization within the requisite timeframe. Candidates who are not U.S. citizens or U.S. permanent residents may be eligible for the information access required for this position and sponsorship for a work visa, and subsequently for permanent residence, if they sign a declaration of intent to become a U.S. citizen and meet other eligibility requirements.
In addition, all candidates must undergo applicable background checks and comply with all applicable information handling rules, and all non-U.S. citizens must sign a declaration of intent to become a U.S. citizen and pursue a path to citizenship.
As a condition of employment, Federal Reserve Bank of Chicago employees must comply with the Bank's ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities, and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting, who can provide you contact information for our ethics official if necessary.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status.
Full Time / Part Time
Full time
Regular / Temporary
Regular
Job Exempt (Yes / No)
Yes
Job Category
Sales/Marketing
Work Shift
First (United States of America)
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
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