Coordinator, Data Services Project

| Heredia, Heredia, CRI | Hybrid
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Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging.

About the Role

A Project Coordinator, Data Services is responsible for the completion of customer Data Services requests and ensuring that clients are satisfied with the communication of progress and individual project updates. This person facilitates the process of data transfer to, within, and out of Tebra’s platform driving exceptional customer service and acting as the liaison between Data Integration Specialists, customers, and other departments stakeholders (Sales, Onboarding, Accounting, Engineering) where needed. This individual is in a high impact role to both the Data Services team and to customers serving as a subject matter expert for the team and as a result, should be highly collaborative, customer-outcomes focused, and have a bias for action to improve the customer experience.

Your Area of Focus

  • Responsible for managing Data Service ticket completion via Jira and Salesforce requiring consistent customer communication at least once a week per customer via scheduled calls, ad-hoc calls, and emails
  • Approximately 80% of their time should be spent completing customer tickets, while the other 20% is dedicated to cross-functional collaboration and training to ensure optimal customer experiences throughout the Tebra journey 
  • Completes customer outreach, answers questions about service offerings, gathers requirements and scopes work with customer, communicates pricing and estimated time of completion, communicates status updates, and coordinates with other departments
  • Main point of contact for high revenue qualified customers and customers requesting any type of data service
  • Assists Data Integration Specialists with basic data formatting or quality-checking where needed
  • Works collaboratively with cross-functional teams to provide quality customer experience (teams include, but are not limited to, onboarding management, account management, sales, support, and accounting)
  • Helps train other departments on properly communicating expectations and value propositions for Data Service offerings
  • Facilitates answering questions in public Tebra channels with other departments
  • Acts a subject matter expert (SME) within the Customer Success organization to driving value for customers and/or internal Tebra members relating to projects, knowledge sharing, or execution-oriented specialization for certain tasks or topics with at least one quarterly initiative
  • Attends and engages in weekly team meetings, Customer Success and product trainings, and may help to facilitate team meetings to drive ticket completion
  • Understands how data is collected and used in the Data Services Dashboards to ensure all projects and tickets are completed

Your Professional Qualifications

  • 2+ years of experience in a customer-facing role, preferably in a role that manages customer expectations and provides customer service in healthcare
  • 1 year of project management experience
  • Ability to work with minimal supervision, including attempting to solve problems before asking for assistance, as well as, leading projects, pilots, and task delegation)
  • Critical thinking and is solution-oriented with customers and internal team members
  • Proven ability to drive quality results under pressure
  • Proven time management and organizational skills
  • Skilled verbal and written communicator
  • Aptitude or willingness to learn in a very technology-oriented environment 
  • Ability to explain processes and answer questions translating from technical projects to customer-friendly language
  • Proven team player with a can-do attitude to assist and guide technical team members to best service customer needs
  • Desire and proven ability to be a cross-functional team member collaborating with other internal departments to drive optimal customer experience outcomes
  • Experience in Salesforce and Jira as a CRM and project management tool

About Tebra

Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra. 

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we’re building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

Our ValuesStart with the Customer 

We get to know our customers - and their patients - and look at the world through their lens.

Keep It Simple

Healthcare is too complex. We aim to simplify it for everyone.

Stay Entrepreneurial 

We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

Better Together

We are diverse, humble, and collaborative. We put the team first and win together.

Celebrate Success

Life is short and joy is underrated. We take time to have fun and celebrate success.

Perks & Benefits 

To assist with all of life’s needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.


#LI-SS1 #LI-Hybrid



Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

California residents who apply or are recruited for a job with us: please carefully review our California-specific Privacy Notice under the California Consumer Protection Act here: https://www.tebra.com/privacy-policy/california-supplemental-notice/

If you would like to report a fraudulent Tebra job posting, please contact us at [email protected] and consider reporting your experience to the FBI's Internet Crime Complaint Center or the Better Business Bureau to help keep others safe online, too.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Angular.JSFrameworks

An Insider's view of Tebra

What’s the vibe like in the office?

The office vibe is unreal. We have a culture that promotes hard work, all while celebrating the wins along the way. Our team is composed of individuals who are constantly looking to help each other grow and succeed in their current roles. You know you’re working somewhere special when every single day you’re excited to wake up and go to work!

Davion

Rowles

What projects are you most excited about?

I enjoy challenging projects that provide unique learning opportunities and have a positive impact on our customers. Working on these types of projects alongside my talented teammates is rewarding and allows me to grow as an engineer. I’m incredibly proud of the features and tools we’ve built for our amazing customers over the past few years.

Kit

Johnston

How does the company support your career growth?

I feel that there is a distinct path for me, and that by achieving goals and metrics I will be able to continue to find success in growing my career. My manager encouraged me to expand the scope of my role as much as possible and I was promoted quickly. Here at Tebra, there is a clear mentality of learning and growing as much as you can.

Faizan

Razak

What are Tebra Perks + Benefits

Tebra Benefits Overview

In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness or Gympass for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

Culture
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
Tebra hosts a monthly all-hands meeting to give company updates and drive connection.
In-person revenue kickoff
President's club
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Wellness days
Financial & Retirement
401(K)
Company equity
Performance bonus
Child Care & Parental Leave
Generous parental leave
Family medical leave
Vacation + Time Off
Generous PTO
Paid holidays
Flexible time off
Bereavement leave benefits
Office Perks
Company-sponsored outings
Some meals provided
Onsite office parking
Home-office stipend for remote employees
Mother's room
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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