The Marking Communications Senior Specialist is responsible for the building of marketing and operational comms through the appropriate application, using Stensul, HTML/CSS and/or JavaScript coding as needed to build and produce emails. This individual will also test, verify, and monitor the accuracy of campaign content as it progresses through the build process.
The Marketing Communications Senior Specialist also collaborates with cross functional teams to optimize versioning, while ensuring a consistent email experience across multiple email applications. This individual also utilizes knowledge and research of current email best practices to provide input on design and layout to ensure successful delivery. Lastly, the Senior Specialist ensures testing and timely execution of campaigns is completed.
and reporting performance management.
What You'll Do

• Builds HTML email creative deliveries across multiple ESPs (Gmail, Outlook, Yahoo Mail, etc.); and SMS messages as required.
• Responsible for coding, proofing, testing, and troubleshooting HTML code.
• Perform technical quality assurance.
• Confirming successful delivery by monitoring daily ACC deployment report.
• Assemble email templates using HTML/CSS/Media queries from Photoshop layered artwork.
• Demonstrate knowledge of common email rendering bugs and workarounds.
• Strong technical skills including an expertise in HTML and ability to troubleshoot coding errors.
• Serve as subject matter expert in determining which emails are candidates for templates vs. custom builds.
• Proactively work with other members of the team to improve processes and workflow for greater efficiency.
• Multichannel execution out of Adobe Campaign including but not limited to email and SMS. This includes marketing and operational communications.
• Execution and management of high volume of email campaigns.
• Proofing of Marketing and Operational emails and SMS including, but not limited to, acquisition/upgrade campaigns, product notifications, payment reminders, cancellation notices, new subscription updates and account maintenance.
• Liaison with key external vendors and internal boundary partners.
• Contribute to documentation of tasks and best practices.

What's In It For You
At Cox, we reward your hard work with meaningful benefits.
First, we offer a highly competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars!
We value people more than technology. That means you'll work within a culture and with a team that values your leadership, your experience, your contributions, and you - yes, you - as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.
We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You'll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more.
Who You Are
Minimum

• Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field.
• Solid understanding of dynamic email content, personalization techniques, and email marketing automation workflows using JavaScript.
• Proficient in leveraging XML and JSON data formats to dynamically replace placeholders with relevant information, ensuring accurate proofs within marketing campaigns.
• Programming languages such as JavaScript for implementing conditional statements to customize email content and behavior.
• Experience with rich-media personalization elements featuring real-time content, including proficiency in live content platforms (Liveclicker, Movable Ink, etc.)
• Basic Photoshop for image editing and optimization in email templates.
• Proficiency in email marketing platforms and tools or comparable email marketing tools.
• Basic understanding of testing and QA.
• Requires knowledge of Microsoft Office and some use of database and project management tools, preferably Airtable.
• Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization.
• Ability to multi-task and manage many deadlines across multiple tactics.
• Ensure emails consistently adhere to all branding guidelines.
• Serve as subject matter expert in determining which emails are candidates for templates vs. custom builds.
• Proactively work with other members of the team to improve processes and workflow for greater efficiency.
• Effective communication with internal boundary partners and campaign owners.

Preferred

• 5 years of experience in related field (i.e. Marketing, Business)
• Bachelor's degree in Computer Science, Marketing, or a related field.
• Experience in telecommunications industry desired.
• BS/BA in related discipline strongly desired (i.e. Marketing, Business).
• Prefer certification and/or experience in Adobe Campaign.
• Prefer end to end email and SMS execution.
• Experience using email testing tools, (i.e. Litmus).
• Experience across operating systems, browsers, ESPs and different devices.

USD 70,700.00 - 106,100.00 per year
Compensation:
Compensation includes a base salary of $70,700.00 - $106,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.