Campaign Operations Associate
Ibotta is seeking a Campaign Operations Associate to join our innovative team and contribute to our mission to Make Every Purchase Rewarding. This position provides a great opportunity to learn the operations side of the business and work cross-functionally with other teams to align on best practices and procedures when it comes to our campaign setup and performance.
This position is located in Denver, Colorado as a hybrid position requiring 3 days in office (Tuesday, Wednesday, and Thursday). Candidates must live in the United States.
What you will be doing:
Manage setup, QA, and launch of all components in the application
Communicate and collect cross-departmental feedback to align on best practices and procedures
Anticipate issues and provides alternative methods of setup or delivery
Stay up to date on internal system changes and updates/educates impacted departments effectively
Perform pre-launch QA of hundreds of UPCs per week to ensure total accuracy of setup
Identify, analyze, and help fix technical problems alongside Engineering and Product teams
Work closely with Analytics department to target content to unique segments of consumers
Prepare standardized quality audit reports by collecting, analyzing and summarizing campaign setup and billing information to drive superior client services
Identify error trends and work cross-functionally with other departments to implement procedures to mitigate errors, or build tools that will reduce Ibotta’s operational costs
Embrace and uphold Ibotta’s Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency & A good idea can come from anywhere
What we are looking for:
1-2 years of experience ideally in a process driven role
Associates or Bachelor’s Degree preferred
Technical Skills: G Suite, Excel, Attention to detail
Eagerness to learn a variety of technical systems thoroughly and efficiently
Ability to collaborate cross-departmentally to mitigate and troubleshoot issues
Ability to match client’s business requirements with internal product capabilities
Strong desire to learn and navigate internal technical systems effectively
Ability to adapt to changing environment – responsive when priorities change and able to pivot workflow accordingly