Working at Intuit:

Imagine a career where your unique experiences and creative inspiration can fuel BIG innovation. Year-over-year, Intuit has been recognized on Fortune's 100 Best Companies to Work For, Best Large Workplaces for Women, and at the top of Fortune's World's Most Admired Software Companies. Immerse yourself in our award-winning culture while creating break-through solutions that change the financial lives of more than 50 million personal users, 7 million small businesses, and over 1,800 financial institutions and their millions of customers worldwide. We believe everyone should have the opportunity to prosper and we never stop working to find innovative ways to make that possible.

Combining organic growth with strategic partnerships, Intuit is expanding its social, mobile, and global footprint with products and services that are revolutionizing the industry. Our 8,000 entrepreneurial employees have brought more than 250 innovations to market, including QuickBooks, TurboTax, Credit Karma, and Mailchimp, using big data and mobile apps. The breadth and depth of these customer-driven innovations mean limitless opportunities for you to turn your ingenious ideas into reality at Intuit.

In a relaxed and fun, yet focused and results-driven environment, our university hires have excelled in their roles at Intuit. College hires have pioneered new innovative technologies and processes, built new business ideas, and developed creative campaigns to grow our business and to enter new markets.

About Intuit Customer Success (ICS):

Customer Success is driving Intuit's transformation to become an "AI-driven expert platform", innovating on the way customers access expertise and digitizing the services industry. These customer experiences are delivered through offerings such as TurboTax Live and QuickBooks Live, and extend to how customers access help and support through their entire journey, across all of our offerings. Further, Customer Success is responsible for delivering an outstanding experience to our experts - the people on our platform who deliver advice and support to customers.

Role Description:

We are looking for an analyst to join our Supply Planning team. The successful candidate will be responsible for performing cost-to-serve analysis to calculate the true cost of servicing customers. This includes computing the consumed cost of each supply model activity needed to serve the demand, providing a comprehensive picture of total landed costs from product origin to delivery, and predicting the estimated expenses and profits associated with serving customers in the future. The Cost-to-Serve Analyst will also use cost-to-serve insights to segment products, service areas, and supply models on profitability rather than revenue alone.

Responsibilities

• Analyze customer data to identify cost-to-serve trends and opportunities for cost savings.
• Develop cost-to-serve models to accurately predict expenses and profits associated with serving customers.
• Utilize cost-to-serve insights to segment customers, products, service areas, and suppliers based on profitability.
• Monitor customer demand shifts and adjust cost-to-serve models accordingly.
• Collaborate with stakeholders to identify areas for improvement and develop strategies for cost savings.
• Prepare reports and presentations to communicate cost-to-serve analysis results to senior management.