Job Description

** We're looking for a leader with extensive bodily injury adjuster experience to to join our team! If you're based in the Central or Eastern time zones and have a background in handling bodily injury claims with attorney representation, we encourage you to submit your application today! While experience in litigation is preferred, it's not required. Apply now! **

Job Summary:

The Team Lead I is responsible for managing complex and occasionally highly complex vendor relationships, assessing vendor training needs, and monitoring vendor performance. The individual monitors staffing levels and workloads, provides coaching and mentoring, and participates in performance reviews.

Key Responsibilities:

• Summarizes documents and enters into claim system notes
• Documents a claim file with notes, evaluations, and decision-making process
• Communicates verbally or in writing about claim processes/procedures with other employees, leaders, and teams
• Frequently conducts calibrations with vendors or staff
• Frequently conducts targeted file examining, including performing ride-alongs or sit-alongs
• Advanced knowledge of all regional construction types and related repair methodologies
• Oversees complex and occasionally highly complex claims that include Public Adjuster involvement
• Oversees complex and occasionally highly complex specialized claims (e.g., business interruption, loss of income, E&O policies)
• Oversees complex and occasionally highly complex claims involved in appraisal, arbitration, or mediation

Supervisory Responsibilities:

This job does have supervisory duties

Preferred Qualifications:

Education and Experience

• Bachelor's Degree or equivalent
• 3 or more years of related experience

Certificates, Licenses, Registrations

• None

Functional Skills

• Applies advanced knowledge of insurance policy, coverage, and regulation
• Applies advanced knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
• Applies advanced knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
• Applies advanced knowledge of problem-solving and preparation of complex reports for analysis
• Applies advanced negotiation and/or arbitration skills
• Applies advanced conflict management and problem resolution skills in managing internal and external customer relationships

#LI-KR1

National General prides itself on offering our employees a robust Total Rewards package which includes base salary. The base range offered for the role is:

Team Lead I: $63,500- $74,000

Team Lead II: $70,500 - $89,000

Manager: $84,500 - $105,000

And may vary based on internal equity, and job-related skills, knowledge and experience; among other factors. Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered.

National General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at

(336) 435-2000

Job Requirements