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Level Access
We combine technology, processes, people and legal expertise to make your digital assets accessible for all.
Pune, Maharashtra, IND
Remote
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Jobs//Remote//Cybersecurity + IT//

Atlassian Administrator

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As an Atlassian Administrator, you'll be responsible for the configuration, maintenance, and administration of Atlassian tools, ensuring optimal functionality and alignment with the organization's processes. You'll collaborate with teams to streamline workflows, provide technical support, and drive best practices in utilizing Atlassian products.

Key Responsibilities:

  • Atlassian Tool Administration: Manage and configure Atlassian tools, including but not limited to Jira, Confluence, Bitbucket, and other related products. Customize settings, workflows, schemes, and integrations to meet business needs.
  • User Management: Administer user access, permissions, and groups within Atlassian tools. Provide training and support to users, ensuring effective utilization of the platforms.
  • Integration and Customization: Integrate Atlassian tools with other systems and applications to facilitate seamless data flow and collaboration. Develop and implement custom solutions and plugins as needed.
  • Troubleshooting and Support: Address and resolve technical issues, provide support, and troubleshoot problems related to Atlassian tools. Collaborate with cross-functional teams to find effective solutions.
  • System Maintenance and Upgrades: Perform regular system maintenance, upgrades, and installations of patches or updates to ensure stability, security, and optimal performance of Atlassian applications.
  • Documentation and Best Practices: Create and maintain documentation related to Atlassian tool configurations, processes, and best practices. Establish guidelines and standards for Atlassian tool usage across the organization.
  • Performance Monitoring and Reporting: Monitor system performance, analyze usage patterns, and generate reports or dashboards to track key metrics and identify areas for improvement.

Required Skills and Qualifications:

  • This Position is located in Pune India
  • Proficiency in administering Atlassian tools like Jira, Confluence, Bitbucket, etc., including configuration, customization, and administration.
  • Strong understanding of software development methodologies and project management practices.
  • Experience in system administration, including maintenance, troubleshooting, and upgrades of Atlassian applications.
  • Knowledge of scripting languages (e.g., Groovy, Python) for automation and customization is beneficial.
  • Excellent communication skills and ability to collaborate effectively with diverse teams.
  • Capacity to prioritize tasks, manage multiple projects, and adapt to changing priorities in a dynamic environment.

Education and Experience:

  • Bachelor’s degree in Computer Science, Information Technology, or equivalent experience. 
  • Certification in Atlassian Administration (such as Atlassian Certified Professional) is advantageous.
  • Minimum of 3 years experience in Atlassian tool administration or a similar role.

Application Process

This is a full-time salaried position with a competitive benefits package, including bonus opportunities and unlimited vacation/FTO. Salary is commensurate with experience. Please submit your cover letter and resume for immediate consideration.

Level Access is committed to workforce diversity. Equal Opportunity Employer. Copyright 2024, Level Access. All rights reserved.

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Colleen Wood
Chief People Officer
CULTIVATING CAREERS
Strengthening paths to success
Whether executive-sponsoring a Women of Level Access employee resource group or structuring employee goal-setting with a “Level Up” tool, Colleen Wood keeps colleagues in mind. “I’m very passionate about building an award-winning culture of inclusion where all people feel a sense of belonging and their voices are heard,” she said. At Level Access, internal programs support emerging leaders, train managers and allot employees $1,000 a year for professional development. “I got to where I am in my career with the help and kindness of many,” Wood said. “I want to make sure others experience that.”
Whether executive-sponsoring a Women of Level Access employee resource group or structuring employee goal-setting with a “Level Up” tool, Colleen Wood keeps colleagues in mind. “I’m very passionate about building an award-winning culture of inclusion where all people feel a sense of belonging and their voices are heard,” she said. At Level Access, internal programs support emerging leaders, train managers and allot employees $1,000 a year for professional development. “I got to where I am in my career with the help and kindness of many,” Wood said. “I want to make sure others experience that.”
I think about the roles I can play in helping people, be that by sharing HR expertise, advocating for employees or just being a confidante. All of these are ways to help people grow their careers.
Sarah Rose
Manager, Accessibility Consulting
RESOURCEFUL SOLUTIONS
Creating accessible digital experiences
Supporting teams of consultants, Sarah Rose leverages a tech stack that includes Level Access’ own Accessibility Management Platform (AMP). “Our team also works with a wide range of assistive technologies and tools including desktop and mobile screen readers, screen magnification software, speech dictation and voice recognition software, Braille displays, switch devices and alternative keyboards,” Rose said. Finding the right tools means knowing everyone’s needs. “We need tools accessible to all our team members and don’t work with ones not everyone can participate within,” she said.
Supporting teams of consultants, Sarah Rose leverages a tech stack that includes Level Access’ own Accessibility Management Platform (AMP). “Our team also works with a wide range of assistive technologies and tools including desktop and mobile screen readers, screen magnification software, speech dictation and voice recognition software, Braille displays, switch devices and alternative keyboards,” Rose said. Finding the right tools means knowing everyone’s needs. “We need tools accessible to all our team members and don’t work with ones not everyone can participate within,” she said.
My role is to make sure our team members are happy, healthy, motivated, and set up for success in terms of both their projects and overall career progression.
Jesse Idun
Team Lead, Enterprise Sales
BEST PRACTICES
Bringing clients into the Level Access family
As an enterprise team lead, Jesse Idun spends half the day with clients in his territory to help them along their respective accessibility journeys — then spends the other half mentoring account executives to do the same. “The sales culture is one of collaboration with a focus on advancement and improvement,” he said. Since learning from account managers in his first months on the job, Odun has made himself available for impromptu coaching and training sessions aimed at accessibility education and empowering future leaders on his own team. “There are always ways to pay it forward,” he said.
As an enterprise team lead, Jesse Idun spends half the day with clients in his territory to help them along their respective accessibility journeys — then spends the other half mentoring account executives to do the same. “The sales culture is one of collaboration with a focus on advancement and improvement,” he said. Since learning from account managers in his first months on the job, Odun has made himself available for impromptu coaching and training sessions aimed at accessibility education and empowering future leaders on his own team. “There are always ways to pay it forward,” he said.
Collaboration and the ability to work well together is a key part of our company culture. When I need help thinking through a hurdle, I know there is someone on the team who can assist me.

What are Level Access Perks + Benefits

Level Access Benefits Overview

We’ve designed our benefits offering to:​
- Support our team by adding benefit enhancements across our plan
- Ensure we get the greatest value for every dollar invested in our team​
- Provide the best member experience to our team
- Design our plan with inclusion and compliance in mind: social, technical, and financial​

Overview of Benefits we Offer!
Medical, Dental, and Vision
HSA and FSA
Life and AD&D, Disability, Critical Illness, and Accident
Additional Benefits (Reimbursement Programs)
Time Off (FTO/PTO/Holidays)

Culture
Partners with nonprofits
Open door policy
OKR operational model
Flexible work schedule
We understand that our employees are located in different time zones and have lives outside of work so we allow the option for flexible schedules to accommodate all of our employee's
Remote work program
Level Access currently conducts business as a fully remote organization with the option to come into our headquarters in the DC area.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
We off every employee fitness reimbursement of 50%, up to $60/month, for gyms, fitness classes, personal training, or virtual fitness
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
Traditional 401K and Roth 401K are both available for our employee's
401(K) matching
Level Access will match up to 3% of compensation for both the traditional and the Roth 401(k) contributions
Company equity
Performance bonus
Level Access offers a bonus plan for every role throughout the organization to reward each employee for great performance
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Level Access offers up to 12 weeks of paid maternity leave and 8 weeks of paid paternity leave for individuals who have been with the organization for at least 6 months.
Fertility benefits
Vacation + Time Off
Unlimited vacation policy
Paid holidays
Paid sick days
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Fitness stipend
Level Access provides a 50% reimbursement, up to $60/month, for gyms, fitness classes, personal training, or virtual fitness programs/subscriptions.
Home-office stipend for remote employees
$50/month stipend for remote work expenses. Automatically added to the first payroll of each month
Professional Development
Job training & conferences
$1,000/year for professional improvement activities, including training courses, certifications, conferences, tuition, and books.
Tuition reimbursement
Mentorship program
Continuing education stipend
Training Reimbursement is provided to each employee for professional improvement activities, including training courses, certifications, conferences, tuition, and books
Continuing education available during work hours
Customized development tracks
View full list of perks + benefits
Photo Gallery
Employees of Level Access wearing our Company Kick Off swag for our theme of "Architecting Greatness"
Employee with a purple shirt standing out the Level Access Booth at the CSUN conference
Women of Level Access on "International Women's Day"
Employees of Level Access wearing our Company Kick Off swag for our theme of "Architecting Greatness"
Employee with a purple shirt standing out the Level Access Booth at the CSUN conference
Women of Level Access on "International Women's Day"
Employees of Level Access wearing our Company Kick Off swag for our theme of "Architecting Greatness"
Employee with a purple shirt standing out the Level Access Booth at the CSUN conference
Women of Level Access on "International Women's Day"

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