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Lead a team of software development engineers, design and develop high-volume, low-latency, enterprise scale applications for mission-critical systems, participate in on-call rotations, and more.
Develop and design C2M services using NodeJS and Javascript, maintain scalable web applications, collaborate with multiple engineering and Product teams, and deliver high-quality code. Requires 4+ years of experience in Microservices, RESTful API, backend systems.
As a Customer Response Manager at LivePerson, you will lead and oversee a team of Customer Response Specialists to ensure exceptional customer service delivery by effectively managing crisis scenarios and overseeing incident management responsibilities. Responsibilities include task delegation, strategic planning, fostering a culture of innovation, conflict resolution, multitasking, and simplifying technical information. Strong communication skills and attention to detail are essential for prioritizing inquiries and managing time effectively.