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Seeking an experienced Contact Center Engineer to optimize customer service tools and platforms, collaborate with teams on automations, integrations, and NLP technologies, and enhance customer interactions using LLMs. Responsible for maintaining and improving contact center technology stack, driving innovations in conversational AI, and contributing to contact center strategies for exceptional customer service.
Seeking an experienced Product Operations Specialist to optimize and improve cloud contact center workflows and systems. Responsibilities include user acceptance testing, bug identification, feature advocacy, data-backed solutions, and process automations. Requires strong communication skills, proficiency in JSON, HTML, CSS, JavaScript, SQL, and Python.
The Implementation Specialist - Brazil role is the main point of contact and connectivity champion during the onboarding process of new hotel contracts. Responsibilities include supporting and onboarding hotel partners, tracking onboarding status, collaborating with different teams, delivering quantitative results, problem-solving, and working on ad-hoc projects.