Search the 15 jobs at Convoso

Convoso is seeking a Sr. Manager of Technical Support to oversee all day-to-day activities of the product and technical support teams. Responsibilities include managing ticket channels, coaching support agents, maintaining product knowledge, collaborating with teams, and improving operational efficiency. Must have a Bachelor's degree and managerial experience.

Looking for a MySQL Database expert to assess, design, deploy, and maintain complex databases for lead generation contact centers. Responsibilities include database maintenance, schema design, performance tuning, backup management, and ensuring data consistency.

Convoso is looking for a Technical Assistant to work closely with the engineering leadership of the Infrastructure and Site Reliability Engineering organization. The role involves project coordination, planning, and execution to support company-wide initiatives and long-term growth in the call center industry.

The Software QA Engineer will be responsible for developing the testing strategy for new software products and advocating for high quality standards across the entire process and product. They must have a strong software development foundation and attention to detail.

Senior Systems Engineer responsible for assessing, designing, upgrading, and maintaining systems at Convoso, a leading provider of omnichannel contact center software. The role involves managing and monitoring installed systems and infrastructure, defining customers' needs, designing network communications systems, providing best practices, documentation, and coordinating teams for development and implementation.

A Senior Software Engineer (PHP Tech Lead) at Convoso is responsible for leading development features and initiatives, gathering user requirements, defining system functionality, writing code, and building high-quality software that complies with coding standards and technical design. The role requires managing multiple projects with competing deadlines in a dynamic environment.

Seeking a Senior Software Engineer (PHP) to work on designing, architecting, and implementing secure and scalable critical business solutions. Responsibilities include translating business needs into technical requirements, building and launching products, writing front-end and back-end code, and managing development activities.

Looking for a QA Engineer to design, implement, support, and enforce QA processes and policies for strategic QA goals. Responsible for developing testing strategy for new software products and advocating for high quality standards. Requires strong software development foundation and attention to detail.

Join Convoso as a Jr. VoIP Support Engineer in the QoS & Carrier Solutions team. Responsibilities include resolving technical issues with the carrier group, internal departments, and customer escalations. Tasks involve working with Asterisk, OpenSIPs, Linux, troubleshooting VoIP networks, training staff on protocols, analyzing VoIP traffic, and more.

Customer Advocate (L1) responsible for receiving, recording, and reconciling customer technical questions on computer products. Educates customers on software and VoIP phone set-up, builds knowledge base documentation, tests and debugs new software, and ensures prompt resolution of customer support issues.

Convoso is seeking a Sr. Technical Product Manager (Platform) to revolutionize the call center industry by empowering agents to convert leads faster. The role involves being directly responsible for the success of Convoso's products, identifying opportunities for product evolution, and collaborating across teams to bring products to market. The ideal candidate will have a strong ability to manage multiple projects with competing deadlines and drive growth and profitability.

Looking for a Senior Software Engineer - PHP to work on designing, architecting, developing, and implementing secure and scalable critical business solutions at Convoso, a leading provider of omnichannel contact center software. Responsibilities include responding to bug reports, translating business needs into technical requirements, building and launching products, writing front-end and back-end code, and delivering quality features on time and on budget.

Seeking a Senior Software Engineer (Tech Lead) to lead development features and initiatives, gather user requirements, define system functionality, and build high-quality software. Must have strong project management skills and thrive in a dynamic environment. Responsibilities include designing, architecting, developing and implementing critical business solutions, translating business needs into technical requirements, maintaining design documents, and ensuring the correct operation of services.

Seeking a Senior Python Software Engineer to design, architect, develop, and implement secure and scalable critical business solutions. Responsibilities include translating business needs into technical requirements, creating design documents, providing technical expertise, building and launching products, and ensuring service operations.

Seeking a Site Reliability Engineer to manage and monitor systems, automate deployments, implement system automation, and collaborate with other professionals. Requires experience in automation software, scripting, Linux systems configuration, UNIX/Linux troubleshooting, and application stack administration.