Articles about Conduent

The Customer Experience Associate I at Conduent assesses calls, identifies customer needs, performs call center activities, escalates issues, and provides specialized information in a warm and empathetic manner. They gather information to update databases, explain company policies, and comply with standards.

As a Customer Experience Associate III, you will be supporting clients' customers as the first point of contact, resolving questions and complaints concerning their accounts. Responsibilities include answering inbound calls, responding to inquiries, identifying customer needs, processing transactions, maintaining knowledge of company policies, and providing exceptional service.

This role involves providing document review and data entry support to clients, ensuring accurate processing and exceptional customer service. The position requires a High School Diploma, attention to detail, and the ability to work efficiently in a fast-paced environment.