Botsplash is a B2B omni-channel conversation platform that manages Business Agent and Business Customer conversations. Businesses receive the benefit that their Agents, from a single Botsplash platform, can connect and engage with their customers that may be using different channels such as SMS, WebChat, or FaceBook to name a few. The platform is powered with Machine Learning/NLP modules to facilitate automated responses, routing, and escalations to manage the right balance for Live Chat vs. Automated Bots.