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Support Engineer

Pricefx
| Brisbane, Queensland, AUS | Hybrid
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Job Description
Join our family at Pricefx, a leading SaaS Pricing (Price Optimization & Management) and CPQ (Configure-Price-Quote) vendor. Experiencing consistent annual growth, Pricefx remains committed to stable employment. We value flexibility and provide home office and remote work opportunities. Our product boasts outstanding customer reviews ranging from small companies to renowned names such as Michelin, Shell, Heineken, Avery Dennison, and Bosch.
With branches in 7 countries and over 30 nationalities, Pricefx is a genuinely international and diverse company, fostering a warm, welcoming, and respectful environment. Join us at Pricefx and be part of a winning team that values your unique contributions, encourages accountability and personal growth, and celebrates collective achievements.
Your mission?
Do you like multiple challenges? Can you write a piece of code? Do you like testing? Can you query a database? Do you know how to command a remote server?
If you answered at least once: "Yes", then you will be happy to learn the rest as a member of Pricefx Support Team.
We're Tier 3/4 level Support team, thus you will really touch the Pricefx pricing platform technically, no bureaucratic BS. You will be responsible for providing technical support, mainly via web ticketing system channel to ensure our customers achieve their desired pricing outcomes. You will work closely with the whole Engineering team, as well as with each Customer Solutions team, Operations team, and other stakeholders. You will be a part of a large cooperative team, but you will organize your work your way based on priorities and your work will be self-managed.
You will be in charge of...

  • Use problem-solving skills to analyze and solve requests coming from our customers
  • Managing incidents based on defined ITIL priorities
  • Performing root cause analysis
  • Understanding Pricefx pricing platform from the customer and technical side as well
  • Analyzing logs, code debugging, understanding database queries, monitoring server performance
  • Active communication with other teams when it comes to investigating or fixing server bugs, addressing configuration change requests and reporting core bugs
  • Being on evening and weekend duties, be available within one hour to address new critical tickets or system down situations based on received monitoring alerts
  • Proactively sharing knowledge and how-tos with customers and our teams internally when possible


What should you have to succeed?

  • Proven basic programming skills (preferably in Groovy, Java)
  • Basic UNIX knowledge (shell scripts, CRON, grep, cat ...), MySQL/Postgres skills, understanding logs
  • Knowledge and interest in coding, SQL, web technologies (HTML, JSON, REST API), GIT
  • Experience with ticketing systems or development methodologies - working with priorities, SLA, statuses, workflows, JIRA
  • Excellent communication and writing skills - reaching out to customers/internal teams, expanding documentation/how-to articles, reporting bugs into JIRA


Other job specifics...

  • Location: Brisbane, Australia
  • A valid visa for working in Australia
  • Full-time employment
  • Ability to work on standby evenings and weekends on a rotating basis with the other support engineers (every 2-5 weeks max)


What will you love about us?
Our employees appreciate the warm and friendly atmosphere, as well as the flexibility and growth opportunities we provide. Check out our Glassdoor scores and reviews.
We will support your home office setup with a monthly IT allowance. We prioritize work-life balance and, in addition to vacation, offer work anniversary, birthday, and CSR days off. Building a sense of community is important. We organize regular virtual or in-person meetups and many social activities and challenges.
We're proud also to offer some amazing benefits.

  • We will give you the option of your own devices by providing a monthly $340-IT allowance (laptop, mobile, and internet).
  • 4 weeks of vacation, 2 compassionate leave, 10 personal carer's day, and your birthday off.
  • Employee Health & Fitness allowance
  • Superannuation Guarantee Percentage


By applying, I confirm that I acknowledge and understand how Pricefx processes my personal data as per information in GDPR for Candidates .

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • GroovyLanguages
    • TypeScriptLanguages
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Ant DesignLibraries
    • Salesforce LightningLibraries
    • JestLibraries
    • WebpackLibraries
    • SASSLibraries
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • MariaDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • GreenplumDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • PardotEmail
    • PardotLead Gen
    • WebinarsLead Gen
    • LinkedInLead Gen
    • TwitterLead Gen

An Insider's view of Pricefx

How would you describe the company’s work-life balance?

The work life balance at pricefx is one of the best I've had in my career. My team understands that having two young children takes a lot of time outside the typical 9-5 hours.

Sanna

Talent Acquisition Specialist

What kinds of technical challenges do you and your team face?

Pricefx is a highly innovative and dynamic company, and that extends into the way in which we support our people in their work. I joined Pricefx with the mission of building our demand generation function. I was excited to hone my skills and dive deeply into one specific marketing area, but what I didn't expect was the tremendous amount of support.

Kelly

VP Revenue Generation & Enablement

What makes someone successful on your team?

We are passionate about what we do, thrive in a fast-moving environment, agile in our skills and enjoy working as a team. 

Emil

Senior People Business Partner

What is your vision for the company?

To become the leading SaaS pricing and CPQ provider.

Marcin

CEO

What’s the vibe like in the office?

Our office vibe is corner coffee shop meets pricing think tank.

Léon

Office Coordinator

What are Pricefx Perks + Benefits

Pricefx Benefits Overview

Join our family at Pricefx, a leading SaaS Pricing (Price Optimization & Management) and CPQ (Configure-Price-Quote) vendor. Experiencing consistent annual growth, Pricefx remains committed to stable employment. We value flexibility and provide home office and remote work opportunities. Our product boasts outstanding customer reviews ranging from small companies to renowned names such as Michelin, Sonoco, Danone, Avery Dennison, and Bosch. With branches in 7 countries and over 30 nationalities, Pricefx is a genuinely international and diverse company, fostering a warm, welcoming, and respectful environment. Join us at Pricefx and be part of a winning team that values your unique contributions, encourages accountability and personal growth, and celebrates collective achievements.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Day off for your birthday
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
In-person revenue kickoff
Employee awards
Flexible work schedule
Pricefx offers an entirely flexible schedule to its employees outside of core hours (9 a.m - 2 p.m.), pending their manager's discretion.
Remote work program
Employees have the ability to work from home full-time or the option to come into the office when they want. Pricefx is set up to be a remote and virtual environment with our Teams and Customers.
Diversity
Highly diverse management team
Mandated unconscious bias training
Mean gender pay gap below 10%
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Pricefx employees can contribute up to $2750 annually to their FSA.
Disability insurance
Pricefx employees have the ability to purchase short-term and long-term disability insurance.
Dental insurance
Pricefx provides dental coverage through Aetna Dental, Delta Dental, Guardian Dental, and MetLife Dental. Of these current plans, we offer plans that are 100% paid for by Pricefx.
Vision insurance
Pricefx provides vision coverage through Aetna and VSP. Of these current plans, we offer 1 plan that is 100% paid for by Pricefx.
Health insurance
Pricefx offers 19 rich UnitedHealthcare plans. 1 5 of the 19 plans are 100% paid for by Pricefx. . Plans include PPO and HDHP offerings.
Life insurance
Pricefx offers a Life Insurance of $50k at no cost to employees.
Pet insurance
Pricefx employees have the ability to purchase Pet insurance.
Wellness programs
Team workouts
Pricefx team fitness initiatives include Sponsored race teams and 100% paid for Strava Membership to compete against employees globally in running and biking.
Mental health benefits
Financial & Retirement
401(K)
Pricefx 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) matching
Pricefx 401(k) retirement plan matches 100% of an employee's contribution up to 4% of their annual salary.
Company equity
Performance bonus
Pricefx offers applicable employees a generous Performance Bonus or Sales Commission program based on their role within the organization.
Charitable contribution matching
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Pricefx offers 12 weeks of 100% paid maternity leave with the possibility to take an additional 12 weeks. Once an employee returns from maternity leave, extra perks will be provided.
Family medical leave
Restricted work hours
Return-to-work program post parental leave
Company sponsored family events
Vacation + Time Off
Generous PTO
Pricefx Paid Time Off (PTO) policy includes 20 PTO days for all employees annually and 5 days may be carried over. Pricefx also has 13 Paid Public Holidays.
Paid volunteer time
Pricefx encourages employees to give back with paid volunteer time of up to 16 hours a year.
Sabbatical
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Hardship benefits
Company-wide vacation
Office Perks
Commuter benefits
Pricefx offers pre-tax commuter benefits for all employees.
Company-sponsored outings
Pricefx has various outings throughout the year including a once-year All Hands event in another country with all expenses covered. https://www.youtube.com/watch?v=vQml-eKX85o
Free snacks and drinks
Pricefx has a fully stocked kitchen including snacks, coffee, tea and all of the soda you can handle.
Some meals provided
We provide free lunch 2 to 3 times per month.
Company-sponsored happy hours
Pricefx has happy hours quarterly at local bars or in the office open to all employees to let loose a little and have the opportunity to bond and get to know each other.
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Pricefx is a BYOD (Bring Your Own Device) organization, we’ll give you $260 tax-free each month ($3120 per year) towards your laptop, mobile, and internet.
Meditation space
Mother's room
Onsite gym
Professional Development
Job training & conferences
Pricefx offers employees professional development opportunities that include onsite training courses, and the ability to attend job-related conferences and seminars.
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Pricefx allows employes to set aside 32 working hours for learning.
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training
Virtual coaching services
Apprenticeship programs

Additional Perks + Benefits

We now offer an additional day off during your birthday month and on your anniversary month at years 3, 5, 8, 10. In your anniversary years, we also provide a special token of our Pricefx appreciation.

View full list of perks + benefits

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