Search the 37 jobs at Upgrade, Inc.

Upgrade is seeking a Fraud Investigations Analyst to review fraud claims, conduct investigations, escalate suspicious activity, and support the Fraud Investigations Department. This is an onsite position in Phoenix, AZ.

The Fraud Operations Specialist at Upgrade assists in handling accounts requiring special review for suspicious activity and fraud. Responsibilities include reviewing accounts, conducting research, documentation, and escalating suspicious activities. Ideal candidates will have attention to detail and a passion for fraud prevention.

Deposit Servicing Dispute Specialist responsible for processing Debit Card and ACH disputes, ensuring compliance with regulations, and providing exceptional customer service. Opportunity to work in a fast-paced environment and contribute to operational efficiencies and process improvements.

Upgrade is looking for Collections Specialists to interact with customers who are past due on payments, providing assistance and resolving billing issues. The role involves analyzing customers' ability to pay, establishing repayment plans, and maintaining quality assurance. Bachelor's or Associate's degree preferred, with excellent communication and problem-solving skills required.

Upgrade Inc. is seeking a data-savvy professional to join their growing Operations Analytics team as a Supervisor. The role involves analyzing data, creating performance metrics, and influencing the Customer Care Professional Performance program.

Engage with customers by phone and email, provide account servicing related to payments and concerns, collaborate with team members, and maintain quality assurance results.

Facilities Operations Specialist role at Upgrade, a fintech company, responsible for maintenance and upkeep of office space, managing vendor relationships, and coordinating facility repair and daily operations.

Oversee and execute training and development in a call center, design and implement training programs, provide ongoing coaching and support to employees, monitor performance, and collaborate with business leaders to identify skill gaps and develop learning programs.

Upgrade is seeking a Product Counsel to provide legal guidance on product initiatives, assess legal risks, and ensure regulatory compliance. The role offers flexibility to work remotely in the United States on PST hours.

Upgrade, a fintech company, is seeking a Product Counsel to provide legal guidance on product-related initiatives. The role involves assessing legal risks of new products, advising on regulatory compliance, and managing legal issues in a dynamic environment. The position requires J.D. qualification, California Bar membership, and 5+ years of experience in advising financial institutions or fintech companies.

Join Upgrade's Home Improvement team in Atlanta as an Account Executive responsible for attracting new home improvement contractors. Shape go-to-market offerings, own the sales cycle, develop client relationships, overachieve targets, and contribute to building a new business under an established FinTech company.

The Project Manager will support Call Center Operations by managing projects and initiatives, ensuring business requirements are met and milestones are achieved. They will collaborate with multiple teams and communicate project updates to stakeholders.

The Project Manager will be responsible for managing projects and initiatives, ensuring timely delivery and effective communication with stakeholders. They will work closely with multiple teams and stakeholders to troubleshoot and solve issues. The ideal candidate should have 2+ years of project management experience.

Senior Product Manager role at Upgrade focusing on Deposits vertical. Responsible for product development, execution, partnerships, and roadmap development. Requires 5 years of product management experience in fintech and expertise in SQL and technical skills.

Upgrade is seeking a Team Lead, SBA Underwriter to scale their Home Improvement financing vertical. Responsibilities include leading and developing a team of specialists, advocating for team members' career development, ensuring department goals are met, optimizing operations, and fostering relationships with business partners. The ideal candidate has 3-5+ years of experience in commercial underwriting, specific experience in residential contractor and merchant underwriting, and previous experience as a team leader.

Supervisor role in underwriting for a fast-growing Home Improvement financing team. Lead, coach, and develop a team of Home Improvement Specialists/Underwriters to ensure department goals are exceeded. Advocate for team development and enhance efficiency in underwriting processes. Collaborate with business partners for success.

Seeking a Merchant Lending Supervisor to lead and coach a team of Home Improvement Specialists/Underwriters, advocate for career development, ensure department goals are exceeded, and optimize team efficiency to meet customer needs. Must have 3-5+ years of commercial underwriting experience and experience in residential contractor underwriting.

Engage with customers via phone and email to provide top-notch service related to accounts and payments. Collaborate with team to assist customers accurately and efficiently. Maintain high-quality service and documentation for customer accounts.

Customer Service Representatives at Upgrade provide excellent customer service to inbound and outbound calls, reviewing financial and identifying documents for loan applications, and assisting customers with troubleshooting and technical assistance. They work in a fast-paced environment and must meet production, quality, and customer service goals.

Senior Product Manager role at Upgrade, responsible for defining and implementing key initiatives for the Upgrade Card product. Must have 5+ years of product management experience in a fast-paced environment and fluency in product development tools, SQL, web analytics, and A/B testing software.