SageNet
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As a Tier 2 NOC Associate, provide technical support to global client base in monitoring and troubleshooting network connectivity issues. Manage calls and emails in a 24/7 Network Operations Center, escalate issues, and ensure superior customer service. Requires 2 years of NOC experience, Help Desk/Technical Call Center experience, strong technical skills, and flexibility to work varied shifts.
The Customer Support Engineer will act as primary interface to customer for support of technical issues and implementation issues for communications networks involving VSAT, BGAN, and terrestrial technologies. They will interact with other support teams within SageNet and keep site-specific data in SAP accurate and up to date.
The Account Manager at SageNet is responsible for managing client accounts, ensuring customer satisfaction, identifying opportunities for additional services, and resolving issues related to invoicing, operations, and installations. They play a key role in revenue growth, contract renewals, and maintaining strong relationships with key decision-makers.