Search the 14 jobs at Pomeroy Technologies

Providing Output Management Services to support external and internal accounts, including monitoring print queues, managing client issues, assisting with software upgrades, and supporting special projects.

Provide desktop support using remote tools to resolve hardware, software, and peripheral issues. Interact with office personnel, respond to Help Desk tickets, administer user accounts, and train junior members. Associate degree in IT or related field required with 2+ years of support experience.

Team Lead responsibilities include assisting with candidate interviews, ticket analyzation, dispatching tickets to technicians, handling escalations, enforcing processes, hosting meetings, training/onboarding new techs, and handling high priority tickets.

Responsible for handling high-stress situations involving problem diagnosis and client relationship management, providing support for Windows and Macintosh desktops/laptops, and ensuring quick and efficient resolution of technology-related problems.

Providing desktop support and troubleshooting PC hardware, software, and peripherals. Interacting with office personnel to resolve IT issues and responding to Help Desk tickets. Administering user and email accounts and documenting IT tasks. Training junior team members in IT policies and procedures.

Support a large IT Services team in creating, assembling, and analyzing data to produce business information. Identify trends and patterns in various data sources and communicate findings through verbal, written, and graphic media. Responsible for completing recurring processes and procedures to support operational needs.

Assist staff in resolving technical issues, provide courteous assistance, and manage user systems and applications. Serve as the primary contact for IT support issues and escalate calls to 2nd tier support as needed. Maintain and troubleshoot technical infrastructure including desktop hardware and applications. Liaise with external partners for problem resolution and system upgrades. Implement new systems to enhance business operations and reduce manual processes.

Mainframe Tech Support role involving executing mock testing, coordinating change records, addressing batch processing errors, and providing disaster recovery testing. Responsibilities also include working with various teams and providing tech support for clients.

Provide technical support and assistance for resolving technical issues related to desktop hardware, operating systems, and applications. Serve as the primary contact for IT support within the area and work with vendors to provide effective solutions. Manage infrastructure assets and implement new systems to enhance productivity and business operations.

Support I - Desktop position in the Technical Support/Services team, working on small to intermediate technical projects with low to average complexity. Responsible for completing assigned technical tasks, resolving trouble tickets, and monitoring production systems.

Responsible for providing support and resolving technical issues related to PC hardware, software, and peripherals using remote tools. Interacts with office personnel, responds to Help Desk tickets, administers user and email accounts, and documents IT tasks. Requires an Associate degree in business, information technology, or CIS/MIS, 2+ years of support role experience, and technical knowledge.

Handling high-stress situations involving problem diagnosis and client relationship management. Serving as the liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any problems. Providing support for Windows and Macintosh desktops/laptops and various Apple tools and applications. Documenting troubleshooting actions and providing customer support.

Provide desktop support using remote tools, resolve issues with PC hardware and software, interact with office personnel, maintain documentation, and train junior team members. Requires technical troubleshooting skills and 2+ years of experience in a support role.

Work in a global agile environment to deliver front-end/back-end solutions and workstation platform native applications supporting enterprise print solutions. Responsibilities include understanding user and business requirements, developing apps using various programming languages, modernizing legacy systems, and exploring AI technologies.