Search the 47 jobs at Podium

Join Podium as a Product Support Specialist providing technical support to B2B customers in Medellín, Colombia. Help customers maximize value from Podium products and deliver exceptional customer service through various channels. Collaborate with internal departments to drive customer engagement and retention.

The Technical Product Support Specialist at Podium will troubleshoot and resolve technical issues, serve as a point of escalation, provide feedback loops, develop documentation, train support teams, and collaborate cross-functionally to enhance customer satisfaction.

You will work with Podium customers to answer questions, troubleshoot the Podium platform, and provide excellent customer service. Fluent English and being based in Medellín, Colombia are required.

Senior leader role in the Integrated Product/Marketing organization at Podium, responsible for owning the strategy for Podium.com. Requires expertise in website strategy, conversion rate optimization, SEO, and growth tactics. Involves leading cross-functional teams, optimizing user journey, driving continuous improvement, and developing SEO and editorial strategies. Also includes team management, staying updated on industry best practices, and driving website tech stack strategy.

Join Podium as a Senior Backend Python Engineer to develop AI applications for local businesses, collaborate on AI application lifecycle, prototype and iterate AI solutions, and contribute to innovation in AI.

Lead the website strategy for Podium.com to drive growth and customer experience goals. Develop a clear vision, lead cross-functional teams, optimize user journey, implement testing roadmap, and drive SEO and editorial strategy. Grow an exceptional team and ensure site reliability.

The Marketing Operations Manager at Podium will be responsible for optimizing marketing strategies, enhancing operational efficiency, and leading growth initiatives for the marketing team. Key responsibilities include setting up and optimizing the marketing automation platform, quarterbacking cross-functional initiatives, and conducting strategic analysis.

As a Governance, Risk Management, and Compliance (GRC) security analyst at Podium, you will play a crucial role in aligning the security strategy with existing and emerging information systems. Your primary responsibilities include overseeing compliance with various standards and regulations, evaluating the effectiveness of the security program, and serving as the main point of contact for auditors.

The CX Knowledge Manager at Podium plays a pivotal role in managing and optimizing internal and external knowledge content, coordinating training for new hires, and ensuring frontline CX teams have the necessary knowledge to excel in their roles. Responsibilities include developing and maintaining knowledge bases, creating content, optimizing for AI tools, enforcing content standards, and refining content based on feedback and analytics.

Account Executive at Podium responsible for closing new business through relationship-based selling, achieving quotas, aligning solutions with prospect needs, managing objections, and staying informed about the industry. Requires demonstrated sales success, leadership, excellent communication, and organizational skills. Preferred 4-year degree in Business and 1+ year sales closing experience. Benefits include health coverage, 401k, maternity/paternity leave, and gym subsidies. Equal opportunity employer.

You will work with Podium customers to answer how-to questions and troubleshoot the Podium platform. When customers have questions, you have answers! You will deliver a “human-first” experience and resolutions for customers through voice and written interactions across chat, email, phone, and Podium tools in a timely and accurate manner. You will become an expert in Podium products, both at a technical and customer use-case level. You will not stop at a simple resolution, but will look for opportunities to help customers maximize their value from Podium, looking for new ways to work smarter and delight customers! You will work with Podium to increase organizational efficiencies, share feedback, and help others work smarter while driving customer value higher. You will collaborate with certain Podium departments (Sales, Onboarding, Account Management, Retention, etc.) to increase customer engagement and contribute to retaining customers long term!

The Growth Content Marketing Manager at Podium will be responsible for managing a comprehensive content strategy, including blog calendar management, SEO optimization, social media engagement, and cross-functional collaboration. They will also be responsible for implementing SEO strategies to increase SERP rankings, traffic, and conversions. Strong writing and editing skills, SEO and marketing expertise, technical proficiency, and cross-functional communication are required for this role.

As a Senior Financial Analyst at Podium, you will serve as the strategic finance partner for specific areas of the business and be responsible for budgeting, forecasting, and long-term financial planning. Your responsibilities will include financial modeling, key metric reporting, strategic partnership with department heads, and ad hoc project management.

As an Expansion Account Executive, you will focus on generating new business from existing clients, identifying opportunities for up-selling, and increasing individual account values. You will also collaborate with the Sales Development team to convert qualified opportunities. Your role will involve presenting Podium's product and vision to various audiences. This position requires exceptional communication skills, a deep understanding of the marketing technology industry, and the ability to thrive in a fast-paced environment.

As a Customer Success Manager I (SMB), you will own the success and health for a segment of Podium’s small business customers. You will develop strategies that increase engagement and delight customers while mitigating churn. You’ll partner with your portfolio customers throughout their Podium journey by listening, understanding and collaborating to ensure they get the most out of Podium’s Interaction Management platform and deliver their business goals.

As a Sales Development Representative at Podium, you will prospect, educate, and qualify leads to create sales-ready opportunities. You will collaborate with sales reps to schedule prospect calls, meetings, and demos, and ensure accurate data is entered and maintained in CRM. The job requires strong communication skills and the ability to align Podium solutions with prospect business objectives.

As a Sales Development Representative Manager at Podium, you will be responsible for initiating the sales cycle through prospecting and outreach efforts, exceeding monthly quotas, aligning Podium solutions with prospect business objectives, building new territories, and managing a team of Sales Development Representatives (SDRs). You should have a passion for modernizing the way business happens locally, demonstrated leadership ability, and experience in a sales role. Excellent communication and organizational skills are essential.

The Onboarding Manager at Podium is responsible for the initial implementation and onboarding of new customer accounts, coordinating account connections, conducting team trainings, resolving customer issues, and creating new processes internally. They are the primary contact for new customers during the first 30 days and ensure effective hand-off to Customer Success Managers.

Senior Product Manager responsible for owning the Marketplace & Integrations product roadmap, ensuring seamless integration across all products, collaborating with product teams, driving successful launches of new integrations, and engaging directly with customers to gather feedback. Role pivotal in shaping a scalable ecosystem supporting hundreds of integrations. Hybrid position requiring at least 3 days a week in Lehi, UT office.

Experienced Salesforce Developer with a focus on front-end and UI development needed at Podium to participate in optimizing internal systems around Salesforce.com, building user-friendly solutions, and engaging in code reviews.