Mom's Meals
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Oversee, coach, and support the training and development team. Collaborate with cross-functional teams to provide effective training and development to team members. Develop training curriculum, assess training needs, and ensure training aligns with company goals.
The Customer Service Representative at Mom's Meals is responsible for handling inbound and outbound customer service calls, addressing questions, and efficiently submitting meal orders. This position requires clear communication skills, previous customer service experience, and the ability to deescalate situations. Preferred skills include call center experience, familiarity with CRM systems, and fluency in English and Spanish.
The Customer Service Representative at Mom's Meals is responsible for handling inbound and outbound customer service calls, addressing questions, and providing exceptional customer service. They are required to input order information, document client conversations, and ensure all clients have orders on file. The role also involves contacting case managers when special situations arise and working efficiently while maintaining quality service.
The Bilingual Customer Service Representative serves as the front line to Spanish-speaking customers, handling inbound and outbound customer service calls to place meal orders while providing exceptional service and data entry.
The HR Generalist will serve as the first point of contact for employee and manager questions around general HR questions or support. They will promote HR programs and initiatives, maintain employee files, resolve issues promptly, and assist with talent acquisition events. Other responsibilities include monitoring legal compliance, facilitating change management, and responding to unemployment claims.
The HR Generalist will serve as the first point of contact for employee and manager questions around general HR questions and support. Responsibilities include promoting HR programs, maintaining employee files, resolving issues promptly, and ensuring legal compliance.
Collaborate with stakeholders to understand business needs, define requirements, prioritize enhancements, develop UAT cases, assess inefficiencies, provide leadership, facilitate process design changes, and support the implementation of business solutions. Responsible for full life-cycle software development following agile methodologies with IT Project Manager and development teams.
The IT Project Manager is responsible for managing complex projects within established goals for quality, timelines, and budget. Responsibilities include creating plans, fostering relationships, delegating tasks, making decisions, resolving issues, ensuring clear communication, and performing quality control. Required skills include project management experience, leadership, communication skills, and MS Office proficiency.
Design, implement, and maintain scalable data pipelines and data warehousing solutions on Microsoft Azure. Collaborate with data analysts and stakeholders to optimize data performance and reliability. Provide insight on building analytics platforms and accessing data from various sources.
The HR Business Partner provides partnership and coaching to facility teams to drive continuous improvement in HR programs, consult with leaders on organizational assessment, talent acquisition, and change leadership, ensure employee compliance with company policies, manage complex employee relations issues, and contribute to talent review and succession planning processes.