BigCommerce

BigCommerce

HQ
Austin, TX
Total Offices: 6
1,300 Total Employees
294 Product + Tech Employees
Year Founded: 2009

Benefits at BigCommerce

We empower our employees to think big and do great work by offering a positive work environment and outstanding benefits. For your health: We offer multiple national medical insurance plans including PPO and HDHP options. We also offer a PPO dental plan and vision insurance. For your wealth: We offer a 401(k) retirement plan, a Health Savings Account (HSA), a Healthcare Flexible Spending Account (FSA), and a Dependent Care Flexible Spending Account (DCRA) as pre-tax benefits. We also offer company paid life insurance up to 3 times your annual salary, as well as company paid short-term & long-term disability insurance. For your resilient self: We care about your wellbeing in addition to your health and wealth. To assist with that, we offer paid vacation leave (15 days PTO for hourly employees and open vacation for our salary employees). All employees receive paid sick leave, paid volunteer time, and a paid wellness day. We have multiple family benefits for caregivers including paid parental leave, newborn child sick leave, adoption assistance, and a flexible return to work policy. We also offer educational reimbursements, a free BigCommerce ecommerce store, and an Employee Assistance Program. Last, but definitely not least, we like to enjoy ourselves at work. We have company-sponsored employee programs including Employee Resource Groups, culture clubs, even virtual events.

Financial + Retirement

401(K)

Company equity

BigCommerce offers equity to employees through a number of different occasions, including an annual equity performance review period.

Performance bonus

Office Perks

Commuter benefits

Company-sponsored outings

Fitness stipend

Company-sponsored happy hours

Onsite gym

Onsite office parking

We offer employees parking in a garage on the property.

Relocation assistance

Free snacks and drinks

Some meals provided

Mother's room

Child Care + Parental Leave

Company sponsored family events

Family medical leave

Generous parental leave

Return-to-work program post parental leave

Professional Development

Customized development tracks

Job training & conferences

BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.

Mentorship program

Career mentorship is available.

Online course subscriptions available

Paid industry certifications

Promote from within

Lunch and learns

Continuing education available during work hours

Personal development training

Virtual coaching services

Diversity

Dedicated diversity and inclusion staff

Diversity manifesto

Mandated unconscious bias training

Diversity employee resource groups

BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli

Hiring practices that promote diversity

Health Insurance + Wellness

Dental insurance

Disability insurance

Flexible Spending Account (FSA)

Health insurance

National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums

Life insurance

Pet insurance

Team workouts

Vision insurance

Wellness programs

Mental health benefits

Culture

Volunteer in local community

We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.

Flexible work schedule

Open door policy

Open office floor plan

Partners with nonprofits

Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.

Remote work program

Team based strategic planning

OKR operational model

Employee resource groups

Employee-led culture committees

Hybrid work model

In-person all-hands meetings

Employee awards

Vacation + Time Off

Generous PTO

Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.

Paid volunteer time

Paid holidays

Paid sick days

Unlimited vacation policy

Flexible time off

Floating holidays

Bereavement leave benefits

Additional Perks + Benefits

We empower our employees to define culture in the areas of wellness and fitness, community & volunteerism, and team building through local culture clubs to help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. Additionally, we use programs to support our learning culture including our Learning Through Sharing Program, Lightning Talks, Lunch and Learns, Book Clubs, and guest speakers. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work!

Search the 43 jobs at BigCommerce

Recently posted jobs

Cloud • Consumer Web • eCommerce • Information Technology • Software
Tier 2 Technical Support Representative at BigCommerce providing phone, email, and chat-based support to Enterprise merchants and Agency Partners. Collaborate with Tier 1 Technical Support Representatives and internal teams to resolve issues and improve customer satisfaction. Utilize training to stay updated on product advancements and e-commerce best practices.
Cloud • Consumer Web • eCommerce • Information Technology • Software
The Tier 2 Technical Support Representative at BigCommerce provides outstanding support to Enterprise merchants and Agency Partners, handles complex phone calls and tickets, collaborates with Tier 1 support, and stays ahead of product advancements to effectively manage end-to-end support experiences.
2 Days Ago
Remote, OR + 77 More
Remote
Cloud • Consumer Web • eCommerce • Information Technology • Software
As a Technical Account Manager at BigCommerce, you will be the lead technical point of contact for customers, providing strategic technical support, driving revenue growth, and ensuring customer satisfaction. Responsibilities include managing a book of business, developing personalized run books, conducting service reviews, and leading technical best practice reviews.