Search the 7 jobs at ACERTUS

As a Customer Account Manager at ACERTUS, you will serve as the primary point of contact between the client and the company, developing solutions to meet customer needs. Responsibilities include reporting progress to stakeholders, expanding customer relationships, and managing day-to-day client service. The position requires a bachelor's degree or equivalent experience, 4 years of customer service experience, and strong communication and project management skills.

Perform account research, reconciliations, and journal entries for title and registration pass-through accounting processes. Assist in reconciliation and updates to maintain pass-through aging. Match ACH entries, checks, and credit card transactions for bank reconciliation. Bachelor's degree in accounting or finance required.

Lead a team of Repossession Specialists to meet goals, review operational SLA's, maintain professional working atmosphere, manage customer service escalations, ensure compliance, interpret state-specific laws on repossessions.

Leading a team of Repossession Specialists to ensure goals are met, review operational SLA's, manage customer service escalations, maintain professional working atmosphere, and more.

Provide direct support to Account Consultants, handle day-to-day activities of customer support teams, align team with company's goals, address customer needs, recommend improvements, optimize workflows, and provide concierge level services to clients.

The Senior HR Director at ACERTUS will lead employee relations, performance management, and HR initiatives aligned with business objectives. Responsibilities include managing employee relations, developing performance management processes, coaching managers, analyzing HR metrics, and driving organizational development.

As the Vice President of Customer Success at ACERTUS, you will be responsible for setting the strategic vision for the Customer Success organization, driving product adoption, enhancing customer experience, and improving renewals and net retention. You will lead a world-class team and optimize the customer lifecycle through various interventions and metrics.