Top Customer Success Jobs in Providence, RI
As a Client Director, Strategic Tech at ServiceNow, you will lead executive relationship management for two of the company's largest existing accounts. Your responsibilities include overseeing the development of worldwide resources, managing all executive relationships, achieving financial targets, and promoting an outstanding customer experience.
As a Client Director, Strategic Tech at ServiceNow, you will lead executive relationship management for assigned accounts, oversee worldwide development, and achieve financial targets. You will provide strategic leadership to two Enterprise clients, build trust with multi-tiered relationships, and develop a clear roadmap for outstanding customer experience.
Managing executive relationships, developing ServiceNow solutions, overseeing account development, achieving financial targets, and building strong client relationships for ServiceNow's largest accounts.
Lead Atlassian's Customer Reference motion, grow the Customer Advocacy Program, manage 1:1 customer connections, partner with Sales and CSI, manage reference program data in Salesforce, select customers for advocacy activities, and build relationships with customers.
Handle inbound and outbound phone calls from borrowers, improve contact center processes, gather user feedback, ensure compliance with collection laws, and contribute to borrower satisfaction.
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Looking for an experienced Account Director with a background in the Financial Services sector to build relationships, encourage reliance on products and services, and drive client satisfaction and retention. Responsibilities include client account management, strategic planning, client relationship development, contract management, digital initiatives, and business growth. Preferred qualifications include 7+ years of experience in client service or account management.
Client Success Advisor role at CrowdStrike, focusing on customer engagement and satisfaction for CAO Elite customers. Responsibilities include onboarding new clients, maintaining relationships with stakeholders, improving customer retention, and ensuring clients maximize value from the service. Required experience in customer engagement, client-facing cybersecurity, conveying technical concepts, and working in different time zones.
Client Success Advisor role in a global cybersecurity company, responsible for customer engagement and satisfaction. Work closely with internal teams and partners to ensure successful onboarding and usage of Counter Adversary Elite service. Maintain client relationships, analyze metrics, and identify renewal risks. Prior experience in customer engagement and cybersecurity required.
Join a fast-growing Boston-based software startup specializing in energy efficiency solutions. Seeking a Senior Customer Success Manager to ensure clients maximize value from technology and services. Responsibilities include onboarding, building relationships, providing training and support, and advocating for customer needs within the company. Ideal candidates have 5-10+ years of customer-oriented experience, familiarity with residential construction and energy efficiency industries, and a Bachelor's degree. Must possess excellent communication, organizational, and technology skills, as well as key personal traits such as problem-solving abilities, analytical mindset, and high energy.
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The Strategic Customer Success Manager at RingCentral plays a key role in maintaining and growing revenue for valued customers. Responsibilities include project management, developing strong customer relationships, ensuring customer satisfaction, and partnering cross-functionally to drive positive outcomes. Desired qualifications include 3+ years of enterprise-level customer success experience, proven track record of exceeding sales goals, technical expertise, and excellent communication skills.
The Senior Long Term Disability (LTD) Claims Specialist at MetLife evaluates long term disability insurance claims, exercises independent judgment, and provides exemplary customer service. Responsibilities include timely claims reviews, documentation, and decisions, interacting with various stakeholders, compiling file documentation, and calculating benefits.
The Event Specialist will plan and execute events, roadshows, trade shows, and experiences to support strategic sales objectives and brand presence. They will manage event budgets, analyze event effectiveness, and create campaigns to track ROI. The candidate should have 1+ years of experience in event planning or customer experience role, excellent project management skills, and strong organizational and interpersonal skills.
Customer Support Technician III at Motorola Solutions supporting software and services for public safety market. Responsibilities include managing tickets, writing Knowledgebase Articles, reproducing product defects, collaborating with customers and support team, and providing after-hours support.
As a Mid Market Customer Success Manager, you will drive revenue growth, maximize customer lifetime value, build strong relationships with key stakeholders, lead strategic meetings, drive renewals, identify upsell opportunities, and collaborate cross-functionally to ensure customer success.
Top Companies in Providence, RI Hiring Customer Success Roles
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