Top Customer Success Jobs in Jacksonville, FL
Looking for an experienced Account Director with a background in the Financial Services sector to build relationships, encourage reliance on products and services, and drive client satisfaction and retention. Responsibilities include client account management, strategic planning, client relationship development, contract management, digital initiatives, and business growth. Preferred qualifications include 7+ years of experience in client service or account management.
The Senior Long Term Disability (LTD) Claims Specialist at MetLife evaluates long term disability insurance claims, exercises independent judgment, and provides exemplary customer service. Responsibilities include timely claims reviews, documentation, and decisions, interacting with various stakeholders, compiling file documentation, and calculating benefits.
Lead Long Term Disability Claims Specialist at MetLife managing a caseload of long term disability insurance claims, coaching new associates, and driving continuous improvement projects. Responsible for timely and accurate claims reviews and documentation, collaborating with internal and external resources, and providing exemplary customer service. Requires 5+ years of LTD/IDI Insurance Claims experience and excellent customer service skills.
The Senior Professional Services Veterinarian- Dermatology Specialist will support the commercial, medical, and business needs of the companion animal business unit in dermatological solutions and innovations. Responsibilities include serving as a subject matter expert in dermatology, partnering with customers and industry leaders, and collaborating across departments to advance the company's Animal Health portfolio.
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Customer Success Manager role at Applied Systems, Inc. responsible for managing customer accounts, driving revenue growth, resolving customer issues, and developing account plans. Requires 2-3 years of experience in Customer Success roles with strong communication and problem-solving skills. Bachelor's degree in Information Science, Computer Science, or related disciplines is preferred.
Senior Client Success Manager at VideoAmp responsible for driving post-sale servicing and retention, building strong client relationships, and delivering value through customized strategies and solutions. Must have extensive knowledge of AdTech, TV, data, and digital video space.
Seeking a Scaled Customer Success Manager to manage a large portfolio of customers, drive value, develop 'Path to Green' plans, and lead outreach initiatives. Must have 2+ years of customer-facing experience, 2+ years of SaaS experience, and 3+ years of experience in Customer Success, Sales, Operations, or Content Marketing. Strong business acumen and ability to develop marketing content required.
Seeking a dynamic Director of Onboarding & Enablement with over 8 years of B2B customer-facing experience in the SaaS industry. Responsibilities include team leadership, program oversight, process enhancement, customer engagement, and problem resolution. Must have a Bachelor's degree and be authorized to work in the US.
Recruit and lead covered entity stakeholders through the adoption and production use of drug discount and rebate products. Support operations to achieve customer satisfaction and growth, driving retention and expansion of the covered entity network. Strategic problem-solving, revenue objectives, relationship-building, and high-quality customer experience are key focuses.
The Support Associate is responsible for engaging with veterinary professionals to support them in their purchasing decisions through the Vetcove platform. They will provide assistance via live chat, email, and phone, troubleshoot issues, and handle administrative tasks.
The Strategic Customer Initiatives Senior Associate at Draftkings executes critical strategic initiatives, facilitates project execution, tracks progress, and builds resources and playbooks to improve operational consistency. This role requires at least three years of project management or related experience, a Bachelor's degree, excellent communication skills, and a passion for driving results.
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