Company Description
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Check out our locations, benefits, and more at cash.app/careers.
Job Description
Cash App has grown rapidly to 70+ million users moving billions of dollars daily. To support this, we are building out Trust- a new Platform organization responsible for product experiences aimed at promoting the health of the increasingly complex Cash App ecosystem. Trust works to improve Cash App access for our customers, while limiting access for bad or unauthorized users by detecting and preventing improper use across all of our core product areas. The teams under Trust creating these mission critical services and products include Identity, Access, Risk Controls and Support Automation. We appreciate broad perspectives, a willingness to dive deep, and a readiness to work collaboratively across many disciplines (including product, design, operations, legal, data science, ML).
About Support Product
We want customer support to be the reason why people trust Cash App with their money. We want to build lasting trust with customers by making it easier to get helpful and caring support that resolves their issues. Support Product is an engineering team within Trust that is responsible for building Cash App's customer facing support experiences as well as internal agent tooling. We blend cutting edge automation throughout our highly scalable applications.
As an engineer on Support Product's Agent Tooling team you will be part of our distributed cross-functional product development team of Server Engineers, Mobile Engineers, Designers, Machine Learning Engineers and Modellers to build best in class agent tools that make it easier for our agent to find the information and take the actions needed to fully resolve more of our customer issues.
As a member of the Cash App Support Product team, you will:

• Design, build and support the core systems for Support Product on our Trust team
• Work in small, cross functional project teams to iteratively deliver products to production
• Creatively solve challenging technical problems at scale
• Influence the technical direction of the Support's technology stack
• Be on a team that is part of a 24/7 on-call support roster for our services
• Support your colleagues to help grow the product and the team
• Contribute to team roadmap discussions and planning (at Cash App each team is responsible for their own roadmap)
• Interact with cross-functional partners from the Trust team as well as other parts of Cash App

Qualifications
You have:

• 5+ years working on complex systems and delivering quality software
• Well-developed curiosity and enjoy building creative solutions to complex problems
• Worked on systems where data consistency and availability is required
• Shown technical initiative on previous projects and an interest in being involved from ideation through implementation
• Demonstrated experience working collaboratively in cross-functional teams
• Expertise in the full software development life cycle
• Nice to have: experience with TypeScript and React

Technologies we use and teach:

• Kotlin, Java
• HTTP, JSON, gRPC, and Protocol Buffers
• MySQL and noSQL databases
• Event-driven architecture
• DataDog, Prometheus
• AWS

Qualifications
You have:

• 5+ years working on complex systems and delivering quality software
• Well-developed curiosity and enjoy building creative solutions to complex problems
• Worked on systems where data consistency and availability is required
• Shown technical initiative on previous projects and an interest in being involved from ideation through implementation
• Demonstrated experience working collaboratively in cross-functional teams
• Expertise in the full software development life cycle
• Nice to have: experience with TypeScript and React

Technologies we use and teach:

• Kotlin, Java
• HTTP, JSON, gRPC, and Protocol Buffers
• MySQL and noSQL databases
• Event-driven architecture
• DataDog, Prometheus
• AWS