MetLife
At MetLife, we’re a purpose-driven company that helps our customers build a more confident future.
Cary, NC, USA

Senior Salesforce Technical Lead

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Description and Requirements
Role Value Proposition:
This technical leadership role helps us deliver advanced Salesforce solutions for our business by designing and engineering solutions to address business opportunities and then providing oversight of a variety of first-tier vendors delivering the work to ensure quality delivery.
A successful candidate will design solutions that span multiple platforms and include integration and authentication across systems; manage work through the development lifecycle to ensure the delivery of scalable and secure solutions; articulate design considerations, trade-offs, benefits, and recommendations for our architecture in this space.
Key Responsibilities:

  • Partner with Business Analysts and Platform Architects to understand the desired new features or business capabilities needed and translate them into technical solution documents and diagrams that contribute to an overall bid package. Technical solution documents and diagrams serve as the blueprint of what will be developed (configured, coded) by a given supplier.
  • Works with Platform Owners and Project Delivery roles to review/develop supplier bids and proposed work orders.
  • Review technical designs from the supplier or develops solution engineering documents as needed.
  • Provides oversight and approval of agile team-developed designs and test plans.
  • Works closely with Product Owners and Project Delivery roles to establish overall project management measures and delivery requirements.
  • Review teamwork products to ensure alignment with approved design specifications and that the delivered solution aligns with best practices.
  • As needed, provides advanced support (level 4) during production incidents to reduce the outages and shares knowledge with Support teams enabling them to resolve future issues independently.


Specific Candidate Profile/ Competencies:

  • Collaboration and Communication
  • Excellent verbal and written communication skills appropriate for the audience.
  • Demonstrated ability in developing written technical specification documents and diagrams that serve as the blueprint for a team to estimate and ultimately deliver a solution.
  • Platform or Application-related specialized skills and knowledge.
  • Supplier Management


Essential Business Experience and Technical Skills:
Required:

  • Bachelor's Degree or equivalent work experience.
  • 10+ years of progressive experience in technology application development.
  • Able to exhibit a progression of increasingly complex applications and successfully lead and deliver complex IT projects.
  • Experienced working with agile development teams.
  • Technical knowledge and experience in managing service delivery on the Salesforce platform.
  • Extensive knowledge and experience with Salesforce CRM core.
  • Experience with Lightning, Apex, VisualForce, flow, SOQL/SOSL, and JavaScript
  • Experience with Salesforce Integration design and development, including Events, SOAP / REST / BULK APIs, Canvasing, Authentication, etc.
  • Experience with Salesforce Managed Packages
  • Understanding of Salesforce custom application design including knowledge of limits, throttling, security, certificates, APIs, auth, etc., on the Salesforce platform.
  • Experience with Salesforce customization and administration


Preferred:

  • Experience with Einstein and CRM Analytics is a plus.
  • Experience with OwnBackup is a plus.
  • Salesforce Admin and Platform Dev I/II Certifications; Service and/or Sales Cloud Consultant preferred.
  • Experience working with and utilizing Azure pipelines and DevOps practices. AutoRabit experience is ideal.
  • Knowledge of investment business is a plus.


At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
#BI-Hybrid

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What are MetLife Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Our employee-led networks support families; LGBTQ+; diverse abilities; veterans; multiculturalism; generations; women; Black professionals, Latino professionals and Pan Asian professionals.
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
In addition, employees who work at least 1,000 hours in a 12-month period become eligible to participate in the Retirement Plan after their first year of employment and after they have reached age 21.
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Vacation + Time Off
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Floating holidays
Office Perks
Commuter benefits
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Home-office stipend for remote employees
Onsite gym
Professional Development
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available

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