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Provide bilingual (English/Spanish) phone, chat, and email support for client accounts and the NinjaTrader platform. Troubleshoot account and technical issues, assist with account setup and treasury inquiries, manage customer data in Salesforce, collaborate with internal teams, surface client needs, and participate in beta testing of software updates.

Design, evolve, and optimize Scala-based, low-latency trading services. Lead architecture for scalability and performance, tune JVM/Akka systems, enhance observability, ensure security and regulatory compliance, and mentor junior engineers while collaborating cross-functionally to support 24x7 high-volume trading.

Oversee and scale the FCM compliance program, ensuring adherence to regulatory requirements and integrating compliance into operational processes.

Lead and own daily regulatory reporting and reconciliations for an FCM, ensure accuracy and audit readiness, manage and develop a Financial Operations team, liaise with regulators and cross-functional partners, and drive automation and process improvements.

Design, build, and maintain scalable batch and real-time data pipelines and data lake architecture. Improve observability and SLOs, optimize ETL/ELT, develop dbt workflows, support event-driven architectures, integrate financial APIs, and collaborate with analytics and ML teams to deliver reliable, model-ready data products.

Design, implement, and support low-latency exchange connectivity components including market data handlers, order gateways, and reference data processors. Build APIs (REST/WebSocket/event bus), collaborate with OMS/FCM/infrastructure teams, and optimize for high throughput, fault tolerance, and observability in production trading systems.

The Art Director will develop and oversee visual identity through video and motion graphics for NinjaTrader Live, managing projects and collaborating with teams to ensure high-quality output.

Serve as the senior technical lead for partner integrations with NinjaTrader APIs. Troubleshoot and resolve complex API and real-time data issues, collaborate with partner engineering and Technical Account Managers, conduct code reviews, build diagnostic tools, set API support quality standards, mentor junior engineers, and translate partner feedback into roadmap improvements.

The Staff UX Product Designer will enhance trader engagement, lead design processes, build community hubs, and collaborate across teams to deliver impactful user experiences.

The Principal Product Manager will lead the Core Platform's product roadmap focusing on web and mobile trading experiences, ensuring alignment with trader needs and business outcomes while collaborating with design and engineering.