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The Director of Public Relations & Thought Leadership oversees PROS' narrative, positioning, and marketing strategy within the airline industry, driving customer advocacy and public relations efforts.

Maintain and improve service reliability and scalability by monitoring performance, troubleshooting production issues, implementing SLOs, performing capacity analysis, and developing automation and self-service tools. Participate in reliability testing, resilience evaluation, and release management while collaborating with teams to align monitoring and SLOs with user expectations.

The Account Executive is responsible for managing and closing new business opportunities, developing sales strategies, and maintaining client relationships to meet sales targets.

Lead monthly and quarterly close activities, prepare journal entries and reconciliations, analyze large transactional data sets, build Excel models and Power BI dashboards, support ERP/process improvements, maintain US GAAP compliance, assist with audits, and partner with cross-functional teams to improve accounting controls and scalable financial reporting.