Manage complex and escalated customer cases from initial contact through resolution, ensuring consistency, quality, and compliance. Triage safety-related reports, document trends, support quality reviews, and serve as an internal resource for edge cases. Partner cross-functionally to improve processes and maintain precise records while navigating multiple digital platforms.

Manage Lovevery's U.S. TikTok presence—planning, publishing, optimizing, and reporting—while sourcing creators across platforms for gifting, affiliate, and paid partnerships. Collaborate cross-functionally to support launches, campaigns, and TikTok Shop initiatives, maintain creator databases, track KPIs, and recommend optimizations to grow engagement and audience.