Create, edit, and maintain product and internal process documentation using AI/LLM tools. Collaborate with technical teams, fact-check AI outputs, ensure clarity and brand consistency, and support content strategy and translation needs.

Lead customer onboarding, migrations, and deployments for Microsoft Teams Phone, Zoom Phone, and Webex Calling. Troubleshoot voice, provisioning, routing, SBCs, and integrations; design migration plans; run workshops and trainings; act as technical escalation and advisor to customers and partners.