Provides first-line IT support for a healthcare system by triaging service requests, verifying credentials, troubleshooting and repairing computers, printers, mobile devices, and peripherals, documenting resolutions, and escalating unresolved issues. Supports hardware recommendations, system maintenance, remote repairs, and technology deployments, upgrades, and relocations. Provides on-site, field, and scheduled 24/7 support while handling confidential information and patient-facing environments.