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Own and run customer support in Intercom, improve self-service (FinAI chatbot, Help Center), manage outbound in-product messaging, track KPIs (response time, time-to-close, CSAT, chatbot resolution) and surface insights, enable Sales/CS/SEs with training and materials, partner with Product & Engineering on releases, and join customer calls when needed.

Support pre-sales by running technical demos and deep dives, build ROI cases for prospects, and own the first 4–8 weeks of customer onboarding: tenant configuration, training, risk spotting, and handoff to Customer Success while feeding product feedback.

Support pre-sales by running technical demos and deep dives with Account Executives, build ROI cases for prospects, own the first 4–8 weeks of customer onboarding (configuration, training, time-to-value), spot implementation risks, and relay prioritized product feedback to Product & Engineering.

The Partnerships Lead will develop and nurture partnerships within the North American electronics industry, focusing on ambassador programs and supplier relationships to drive revenue. Responsibilities include building relationships, expanding ambassador networks, managing supplier partnerships, and attending industry events.