Provide onsite Level 1 IT support for employees, troubleshooting Windows devices, Microsoft 365 applications, printers, peripherals, connectivity, conference room technology, and cabling. Set up equipment, perform onboarding and offboarding, maintain inventory, document support tickets, coordinate vendors, and escalate complex issues to remote engineering teams. The role requires dependable, customer-focused communication and hands-on technical troubleshooting in a fully onsite Menlo Park office.