The Client Success Manager manages client relationships and member engagement programs across the Midwest. Responsibilities include developing revenue growth plans, analyzing engagement data, coordinating onsite and virtual events, supporting account implementations, preparing client materials, managing client interactions, and collaborating with Marketing, Clinical Operations, Technology, Data Science, and Product teams. The role requires at least three years of client success, marketing, or member experience and up to 50% travel.

Greet and assist members at clinic front desk, manage check-in and basic benefit eligibility, handle calls/emails and scheduling, process visit transactions, resolve member questions, and collaborate with clinical staff to ensure a seamless patient-centered experience.