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Drives operational excellence across client programs by managing KPIs, reporting, process documentation, project plans, budgets, and continuous improvements. Leads cross-functional initiatives, client onboarding, compliance, business planning, and executive presentations. Monitors campaign delivery, financial performance, and contractual targets while identifying efficiencies and resolving service issues. Supports account strategy, innovation, client relationships, and employee training.

Manages client accounts and end-to-end print, POS, and promotional programs. Responsibilities include client relationship management, quoting, project planning, budgeting, production oversight, supplier coordination, inventory management, quality control, delivery, sustainability alignment, and campaign performance reporting. The role also drives account growth, profitability, and continuous improvement while collaborating with clients, vendors, internal teams, and global stakeholders.

Lead client relationships and grow accounts for print, POS, and promotional programs. Manage multiple projects end-to-end—briefing, procurement, production, budgets, timelines, quality, and sustainability targets—while delivering commercial growth, analyzing performance, and coordinating cross-functional teams.

Lead client-facing technology strategy, solution design, platform adoption, and delivery for adm Indicia's proprietary platform. Manage client relationships, drive discovery and roadmaps, coordinate development sprints, mentor solutions team, and ensure measurable customer ROI and ongoing platform innovation across the Americas.

Lead strategic client relationships for promotional products and procurement outsourcing, drive account growth and profitability, manage P&L and operational delivery, oversee teams and staffing, and implement process and reporting improvements to maximize ROI for CPG/retail clients.