Provide first- and second-line desk-side and remote IT support for global offices: troubleshoot Windows and macOS, manage user accounts and permissions (Google Workspace, Microsoft 365, Slack, Azure AD), maintain endpoints and MDM, handle onboarding/offboarding, monitor ticket queues, document systems, and collaborate with IT engineers to improve support processes and user experience.

The Technical Services Specialist supports broadcast projects, managing installations and client relationships, ensuring projects exceed expectations and are delivered on time.