Provides frontline technical support for Disguise software and hardware to touring production professionals in Nashville. Responsibilities include troubleshooting software and server issues, maintaining demo systems, managing high-priority customer cases, hosting visiting crews, delivering training and workshops, building community relationships, representing Disguise at industry events, and reporting product issues and field insights to internal teams.

The Technical Services Specialist supports broadcast projects, managing installations and client relationships, ensuring projects exceed expectations and are delivered on time.