Top Remote Data & Analytics Jobs

Analyzes contact center call volume, staffing, schedule adherence, KPIs, and performance trends. The role manages real-time staffing adjustments, overtime and time-off planning, exception scheduling, agent skill levels, and workforce data in Alvaria and NiCE CMS. It produces reports and recommendations for leadership, investigates missed KPIs, supports contact center managers, maintains workforce system records, and provides training for new hires.

Analyzes contact center call volume, staffing, schedule adherence, and performance metrics to support KPI achievement. Maintains Alvaria and NiCE CMS workforce management data, schedules, staffing levels, PTO allowances, and agent skills. Produces reports and recommendations for management, investigates performance variances, supports real-time operational adjustments, and collaborates with contact center leaders to improve efficiency and agent satisfaction.

Analyzes contact center call volume, staffing, schedule adherence, and performance metrics to support KPI achievement. Monitors real-time staffing and agent adherence, manages workforce management systems, optimizes schedules and PTO allowances, and prepares reports and recommendations for leadership. Maintains Alvaria and NiCE CMS data, supports workforce planning processes, trains new hires on systems, and collaborates with contact center managers to improve efficiency and agent satisfaction.

Manages analysts and leads marketing analytics for digital and offline media channels. Develops measurement plans, experiments, dashboards, campaign reports, and optimization insights using marketing data. Presents recommendations to clients, supports media planning and new business pitches, ensures reporting accuracy, and advances analytics workflows through AI-enabled tools and automation. Requires strong web, social, SEM, dashboard, statistical programming, and marketing measurement expertise.

Develop and maintain Power BI dashboards, reports, data models, KPIs, and executive scorecards using SQL and healthcare claims data. Analyze trends, anomalies, savings opportunities, compliance risks, and Payment Integrity performance. Partner with business, compliance, clinical, and technology stakeholders to translate requirements into scalable regulatory and operational analytics solutions. Ensure data quality, governance, and reporting consistency while supporting forecasting, root cause analysis, and AI-enabled analytics initiatives.

Lead data analysis, reporting, and storytelling for Health Insurance clients. Design studies and surveys, ensure questionnaire quality, analyze results, collaborate with client teams, and produce clear, actionable deliverables on schedule.

Owns enterprise workforce intelligence and employee listening strategy. Analyzes employee sentiment, workforce trends, talent, skills, organizational effectiveness, and work data to identify risks and opportunities. Develops dashboards, analytical methodologies, AI-enabled insight products, and self-service resources. Partners with HR leaders and data owners to translate complex quantitative and qualitative findings into actionable recommendations for workforce planning, succession, organization design, automation, and capability decisions.

Supports loyalty and retention analytics through A/B test management, KPI tracking, recurring dashboards, and performance reporting. Monitors churn, winback, cancellation, and loyalty metrics; identifies trends, risks, and opportunities; and translates findings into actionable recommendations. The role also manages loyalty merchandise planning and replenishment, collaborates with Data Science and program owners, coordinates analytics requests, and prepares MBR/QBR materials.

Analyzes claims portfolio data to identify trends, forecast losses and reserves, monitor performance, and explain variances. Develops reporting tools, dashboards, and data models while ensuring data integrity and compliance with claims policies. Partners with Claims, Finance, Actuarial, IT, Operations, and external stakeholders to support portfolio reviews, resolve reporting gaps, improve processes, and provide actionable insights for business decisions.

Leads market and competitive intelligence across global markets, synthesizing consumer, channel, pricing, and competitor data into actionable recommendations. Builds presentations, dashboards, and visualizations for business leaders; partners with category, brand, commercial, and regional teams; manages research and analytics suppliers; oversees multiple workstreams; and strengthens market intelligence processes and capabilities.