VP, Sales - Global Client Services

About Us
Great Place To Work® is the global authority on workplace culture. Our mission is to help every place become a Great Place To Work® for all. We give leaders and organizations the recognition and tools to create a consistently and overwhelmingly positive employee experience, fostering cultures that are proven to drive business, improve lives, and better society.

Our recognition is the most coveted and respected in the world for elevating employer brands to attract the right people. Our proprietary methodology and platform enable organizations to truly capture, analyze, and understand the experience of all employees. Our groundbreaking research empowers organizations to build cultures that retain talent and unlock the potential of every employee. Our coaches, content, and community connect the boldest leaders, ideas, and innovations in employee experience. Since 1992, our Certification™, Best Workplaces™ Lists, and global benchmarks have become the industry standard, built on data from more than 100 million employees in 150 countries around the world.

In 2021, Great Place To Work® was acquired by UKG (Ultimate Kronos Group.) As a leading global provider of HCM, payroll, HR service delivery, and workforce management solutions, UKG believes organizations succeed when they focus on their people. While Great Place To Work® will continue operating independently within the UKG family, our research and insights will help UKG differentiate its best-in-class HR, talent, and workforce management technology, and together we'll support every workplace to become great. UKG has 15,000 employees around the globe and is known for its inclusive and supportive workplace culture and best-in-class rewards and benefits.

Both UKG and Great Place To Work® are leading the change on what it means to be a Great Place To Work® for all, and we are proud to be Certified™ great workplaces!

About the Role
The VP of Sales, Global Client Services is a senior sales leadership role responsible for driving durable revenue growth across Great Place To Work’s global strategic accounts, strategic partners, and high-value enterprise client relationships. This leader serves as a trusted advisor to C-suite executives and senior decision makers, helping organizations connect workplace culture, employee experience, recognition, insights, and advisory solutions to measurable business outcomes.

This role will lead the sales strategy for renewals, expansion, upsell, and strategic account growth within Global Client Services. The VP of Sales will partner closely with Client Relationship Management, Customer Success, Global Concierge, Advisory Services, Marketing, Product, Operations, and Executive Leadership to deliver a unified, high-quality client experience across global accounts and complex partnership models.

The ideal candidate is a strategic, relationship-driven, and commercially disciplined sales leader with experience managing complex enterprise accounts, developing scalable sales operating rhythms, coaching high-performing teams, strengthening executive-level relationships, and creating clear forecasting and performance accountability. This person is highly detailed, collaborative, comfortable operating in a fast-paced and agile environment and deeply aligned to Great Place To Work’s mission and values.

Key Responsibilities

• Acts as the CEO of the account, maintaining accountability for the commercial relationship, strategic partnership, client experience, executive engagement strategy, risk mitigation plan, and long-term growth strategy for each assigned enterprise client
  
• Develop and execute a comprehensive sales strategy to renew, expand, and grow existing global strategic accounts and strategic partners in alignment with Global Client Services priorities and overall business objectives.
  
• Lead and strengthen executive-level client relationships that support long-term partnerships, retention, expansion, and a partner-for-life experience.
  
• Lead the governance and execution strategy for large-scale, multi-country engagements involving multiple business units, regions, and stakeholder groups.
  
• Navigate the operational complexity of global programs, including differing regional requirements, languages, cultures, timelines, and regulatory considerations.
  
• Create and maintain executive-ready project governance, communication plans, risk logs, and success metrics for strategic accounts.
  
• Identify, assess, and advance existing enterprise customers that meet strategic account criteria, creating clear pathways for movement into the Strategic Partner client base.
  
• Build and manage a disciplined revenue operating rhythm, including pipeline review, forecasting, account planning, renewal planning, performance metrics, and course correction against annual goals.
  
• Partner cross-functionally with Client Relationship Management, Customer Success, Global Concierge, Advisory Services, Marketing, Product, Operations, and Finance to align commercial strategy with delivery excellence and client outcomes.
  
• Coach, enable, and support sales team members and account owners in strategic account planning, enterprise deal strategy, executive engagement, negotiation, renewal strategy, and expansion conversations.
  
• Serve as a strategic advisor to clients by connecting workplace culture initiatives to business outcomes such as retention, engagement, employer brand, leadership effectiveness, and organizational transformation.
  
• Translate client business challenges into actionable recommendations that leverage Great Place To Work's research, methodology, insights, and services.
  
• Identify opportunities to expand value through consulting, thought leadership, strategic partnerships, executive facilitation, and innovation initiatives.
  
• Collaborate with client-facing teams to surface customer insights, feedback, risks, and opportunities, then translate those inputs into actionable sales, retention, and experience improvement plans.
  
• Address and help resolve customer escalations with care, urgency, and accountability, ensuring client concerns are understood, owned, and translated into clear next steps.
  
• Evaluate new business opportunities, strategic partnerships, sponsorships, media engagements, consulting opportunities, and advisory solutions that can expand market reach and deepen customer value.
  
• Conduct and guide needs assessments, including analysis of account potential, customer needs, pricing strategy, culture objectives, and employee experience priorities.
  
• Represent Great Place To Work’s model, methodology, product and services suite, insights, and value proposition in senior-level client conversations, strategic business reviews, executive meetings, webinars, and industry events.
  
• Lead or participate in high-impact networking opportunities and national speaking engagements, including For All™ Summit events, to build the business and strengthen the Great Place To Work brand.
  
• Identify opportunities to simplify sales processes, improve collaboration, reduce friction for internal teams and clients, and strengthen the consistency of the Global Client Services operating model.

Required Qualifications

• 10+ years of progressive enterprise sales, strategic account management, or client relationship leadership experience, ideally in a complex B2B environment.

• Demonstrated experience leading sales strategy for large enterprise customers, global accounts, strategic partners, or high-value client portfolios.

• Proven ability to meet or exceed revenue, renewal, expansion, and forecasting goals in a fast-paced environment.

• Experience building relationships with C-suite executives and senior leaders, with the ability to influence, advise, and navigate complex stakeholder groups.

• Strong commercial acumen, including pipeline management, account planning, deal strategy, negotiation, pricing, forecasting, and performance accountability.

• Experience working in or supporting international business, global markets, or multi-country client delivery models.

• Ability to handle confidential information with discretion and demonstrate a high level of customer service, responsiveness, judgment, and professionalism.

• Exceptional written and verbal communication skills, including the ability to create executive-ready communications, presentations, proposals, and client-facing deliverables.

• Strong organizational and prioritization skills, with excellent attention to detail and the ability to manage multiple complex priorities simultaneously.

• Proficiency with Microsoft 365, Salesforce, and related sales, collaboration, and customer engagement technologies.

• 20% travel; includes international travel as required
  
• U.S.-based only position

Leadership Expectations

This leader is expected to model clarity, care, curiosity, accountability, and collaboration. They should create a strong team operating rhythm, raise the quality of sales strategy and client engagement, and help Global Client Services deliver a more unified, simplified, and valuable experience for enterprise clients.

What Success Looks Like

• Revenue Growth: Clear progress against renewal, expansion, upsell, and strategic account growth goals.
  
• Forecasting Discipline: Accurate, timely, and actionable pipeline and account-level forecasting.
  
• Client Experience: Stronger executive relationships, clear escalation ownership, and improved consistency across the client journey.
  
• Team Enablement: Sales team members and account owners are better equipped to lead strategic conversations and manage complex opportunities.
  
• Simplification: Sales processes and cross-functional workflows become easier to understand, easier to execute, and more valuable to clients and teams.

Preferred Qualifications

• People leadership experience, including coaching, performance management, team enablement, and development of high-performing sales professionals.

• Experience partnering with Customer Success, Client Relationship Management, Advisory Services, Marketing, Product, Finance, Operations, or Concierge teams to deliver an integrated client experience.

• Experience with workplace culture, employee experience, human capital, SaaS, professional services, research, recognition, or advisory solutions.

• Demonstrated ability to design and improve sales processes, operating rhythms, enablement approaches, and cross-functional workflows.

• Highly resourceful, proactive, and comfortable making decisions in an evolving and agile business environment.

• Ability to represent the organization externally through senior client meetings, webinars, conferences, thought leadership, or industry events.

All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.

The pay range for this position is $120,000 to $140,000. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits

Benefits (Full-Time Employees Only)

Here, we know that you're more than your work. That's why our benefits help full-time employees thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. Information about our comprehensive benefits can be reviewed on the careers site at https://www.ukg.com/careers.

Equal Opportunity Employer

Great Place To Work is an equal opportunity employer. We aim to create and foster a Great Place To Work For All. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

View The EEO Know Your Rights poster

Great Place To Work/UKG participates in E-Verify. View the E-Verify posters here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].