Position Summary
This position directs all aspects of the operations of multiple branches to ensure effective and efficient operations, quality of member service, and compliance with existing regulations and policies for each location. Supervises and appraises the activities of branch managers and ensures that all services are professionally delivered and members are well served.
Duties and Responsibilities
- Define branch organizational structure and efficiency measures to be utilized for staffing decisions.
- Ensures branch operations and member service are consistent and aligned across the branch network.
- Foster relationships with corporate leaders and teams to ensure branches are served appropriately prior to new product/service rollouts.
- Identify needs and assist in the development of training for branch personnel. Provide mentoring and coaching to support and develop managers and staff.
- Establish, monitor, and maintain branch financial goals and objectives to include branch financial measures.
- Provide direction and oversight to branch managers in the preparation of branch office budgets. Accountable for the planning and implementation of the branch administration budget.
- Communicate goals and direction with branch mangers to ensure clear understanding and consistent with corporate strategy and vision.
- Work with compliance officer to review, analyze, and implement any changes to operations as a result of state or federal regulation.
- Implement and monitor procedures to comply with credit union policies and governmental rules and regulations. Work with other department heads to maintain consistency in credit union policies and procedures. Develop and apply new policies and procedures for branch operations.
- Oversee the lending procedures of the branches through branch managers. Monitor adherence to sound credit practices and administration policies.
- Hire and oversee branch managers directly and branch staff indirectly. Maintain a well-trained, highly motivated staff.
- Oversee the development and monitoring of performance standards. Provide mentoring and coaching to support and develop managers and staff.
- Assist Audit Department with fraud investigations and resolutions of complex member complaints that originate from departments of direct report.
- Assist branch managers in resolving complex member complaints.
- Ensure the financial safety, soundness and security of the credit union and its membership.
- Manage vendor relationships specific to branch operations
Knowledge
- Knowledge of current federal and state laws and regulations pertaining to financial institutions.
- Knowledge of branch operations.
Skills
- Highly motivated with good communication skills.
- Highly affective interpersonal skills.
- Strong supervisory and leadership skills.
- Solid analytical abilities.
- Good organizational and problems solving abilities.
Abilities
- Must be committed to visiting branch sites.
- Ability to analyze and resolve conflict, and work with all levels of personnel
- Must have the ability to lead, facilitate, and organize regular branch management meetings.
Experience
- Minimum of five year's management experience in a financial institution, preferably a credit union.
- Minimum of three year's experience in consumer credit including loan application review and analysis, underwriting, and individual approval authority.
- Supervisory experience required.
Education
- Bachelor’s degree or equivalent in education and work experience.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel is required for this position.
Below are minimal physical requirements of this position.
Occasionally
Frequently
Constantly
Physical
Walking
X
Bending
X
Standing
X
Sitting
X
Driving
X
Lifting up to 20 lbs. with or without assistance
X
Stretching/Reaching
X
Hearing/Seeing
X
Climbing
X
Hand/finger dexterity
X
Stooping (bend at waist)
X
Skills Required
- Minimum five years of management experience in a financial institution, preferably a credit union
- Minimum three years of consumer credit experience, including loan application review, analysis, underwriting, and individual approval authority
- Supervisory experience
- Bachelor's degree or equivalent education and work experience
- Knowledge of current federal and state laws and regulations pertaining to financial institutions
- Knowledge of branch operations
- Strong communication, interpersonal, supervisory, leadership, analytical, organizational, and problem-solving skills
- Ability to visit branch sites and travel as required
- Ability to lead, facilitate, and organize regular branch management meetings
What We Do
Making a positive difference in the lives of others – that is what we do here every day. Life can be challenging, but it is easier when we are surrounded by people who care and support us. At PrimeWay Federal Credit Union, we have been helping enable members’ dreams since 1937. Whether that dream is buying a new home, being debt free or starting a new business, the professionals at PrimeWay care and are here to help. PrimeWay is a not-for-profit financial cooperative with multiple branches, local to the Houston area (including Harris County, Fort Bend County and Washington County). At PrimeWay we believe that the best way to build strong communities is to help the families in our community create their own financial strength. Through a combination of a knowledgeable professional team, technology and a full suite of accounts and loans, we help families and small business owners reach their dreams. Like many financial institutions you can find everything you need at PrimeWay from some of the best checking accounts to great loan rates and terms on autos, mortgages, home equity, business accounts and more. The difference is our team. We take pride in our work, are always looking to improve, and want to make this corner of the world just a little bit better. Along the way, we believe it is important to support one another, help each other grow professionally and have fun!
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