Are you looking to join a growing company with a reputable brand? Newmar is seeking a Vice President of Customer Experience to join our team based in Nappanee, IN. The Vice President, Customer Experience is a member of the Newmar Executive Leadership Team and is responsible for the strategy, performance, and continuous improvement of the end-to-end ownership experience. This leader integrates the company’s customer experience functions to build loyalty, grow aftermarket value, and protect the Newmar brand. The role uses customer and dealer insights to set priorities, strengthen operational performance, and lead customer-focused transformation across Newmar and Winnebago Industries.
Day to Day of the Role:
- Lead Newmar’s customer experience functions, including customer care, dealer support, warranty, parts, technical content, factory service, owner engagement, and digital tools.
- Set the customer experience strategy and priorities for the full ownership journey.
- Use customer and dealer feedback to improve products, services, and business decisions.
- Grow the aftermarket business through parts, accessories, factory service, and related owner services.
- Strengthen dealer service, technician training, customer education, and owner engagement.
- Lead improvements in customer technology, digital tools, and service processes.
- Resolve significant customer and reputation issues and protect the Newmar brand.
- Build a strong leadership team and partner across Newmar and Winnebago Industries to improve business performance.
Key Attributes
- Balances premium customer expectations with operating and financial discipline.
- Builds credibility with owners, dealers, associates, and executive leaders.
- Makes clear decisions across functional and organizational boundaries.
- Leads change while maintaining trust and accountability.
- Builds strong leadership teams and develops successors.
- Communicates clearly and credibly in internal and external settings.
Education & Experience
Required
- Bachelor’s degree or equivalent relevant experience.
- 12 or more years of progressive leadership experience across customer experience, service, warranty, parts, aftermarket, digital, or related functions.
- Proven success leading senior leaders, cross-functional teams, and large-scale business transformation.
- Strong business and financial experience, including responsibility for growing service, parts, or aftermarket businesses.
- Experience using technology, digital tools, and data to improve the customer experience.
Preferred
- Relevant graduate degree, such as an MBA.
- Experience in manufacturing, durable goods, or a dealer-based industry.
#newmar
Skills Required
- Bachelor's degree or equivalent relevant experience
- 12 or more years of progressive leadership experience across customer experience, service, warranty, parts, aftermarket, digital, or related functions
- Proven success leading senior leaders, cross-functional teams, and large-scale business transformation
- Strong business and financial experience, including responsibility for growing service, parts, or aftermarket businesses
- Experience using technology, digital tools, and data to improve the customer experience
- Relevant graduate degree, such as an MBA
- Experience in manufacturing, durable goods, or a dealer-based industry
What We Do
At Winnebago Industries we help our customers explore the outdoor lifestyle, enabling extraordinary mobile experiences as they travel, live, work and play. Winnebago Industries, Inc. is a leading manufacturer of outdoor lifestyle products under the Winnebago, Grand Design, Chris-Craft, and Newmar brands, which are used primarily in leisure travel and outdoor recreation activities. Our 5,700 team members across Iowa, Indiana, Minnesota and Florida deliver on our vision to be the trusted leader in outdoor lifestyle solutions by providing unmatched innovation, quality and service. We’re looking for people who are as passionate about their work as they are about the outdoors. We seek fresh minds and skilled hands that can bring new perspectives, ways of working and technology to deliver exceptional experiences. We do this best when we allow ourselves the time to enjoy the environment — so we seek to keep a healthy balance between work and play. Be part of a team that treats each other with the respect, trust and humility needed to create extraordinary outdoor experiences for our customers.
