About Jorie:
Jorie AI, occupies a uniquely interconnected position at the center of the healthcare industry. An inseparable part of today's healthcare billing ecosystem, with leading edge technology that is driving transformation with AI infused Robotic Process Automation for end-to-end Revenue Cycle Management, providing practice and financial management services to the healthcare industry. Applied Intelligence, Better Insight, Accelerated Efficiencies with Jorie AI.
Our work environment:
Growth advancement opportunities
Flexible work environment (Work-life Balance)
Collaborative and friendly company culture
Great Benefits:
401(k) matching up to 4%
Medical
Dental
Vision
Long/Short Term Disability insurance
Life insurance $25,000 Paid by employer
PTO 2 weeks
10 and half Holidays
About the Role
Position Overview
The Vice President of Client Success is responsible for leading the company's client success strategy, driving client retention, revenue growth, and adoption of Revenue Cycle Management (RCM) services and AI-powered solutions. This role oversees strategic client relationships, develops and executes customer success initiatives, and partners with cross-functional teams to deliver exceptional client experiences and measurable business outcomes.
As a trusted advisor to healthcare leaders, the Vice President of Client Success helps clients optimize revenue cycle performance while identifying opportunities for growth, innovation, and expanded partnership.
Key Responsibilities
- Lead the Client Success function and establish strategies that drive client satisfaction, retention, and growth.
- Develop and maintain executive-level relationships with strategic healthcare clients.
- Drive revenue growth through account expansion, upselling, cross-selling, and adoption of additional services and solutions.
- Lead executive business reviews and strategic planning discussions with clients.
- Partner with clients to improve revenue cycle performance, operational efficiency, and financial outcomes.
- Oversee client health and retention strategies, proactively addressing risks and opportunities.
- Champion adoption of AI-enabled solutions and innovative technologies that deliver value to clients.
- Collaborate with Product, Operations, Sales, Marketing, and Onboarding teams to ensure a seamless client experience.
- Serve as the voice of the customer and provide strategic feedback to support continuous improvement.
- Establish, track, and report on key client success metrics, including retention, satisfaction, growth, and revenue impact.
- Mentor and develop Client Success team members while fostering a customer-centric culture.
Qualifications
- 10+ years of experience in healthcare revenue cycle management, healthcare consulting, client success, sales, strategic account management, or related leadership roles.
- 5+ years of leadership experience managing client-facing teams.
- Experience working with hospitals, health systems, physician groups, ambulatory organizations, or RCM service providers.
- Strong understanding of revenue cycle operations, including billing, coding, claims management, denials, reimbursement, accounts receivable, and revenue cycle analytics.
- Proven success managing executive client relationships and strategic accounts.
- Demonstrated experience driving revenue growth through account expansion, upselling, cross-selling, and consultative sales approaches.
- Excellent communication, presentation, relationship-building, leadership, and problem-solving skills.
- Experience with healthcare technology, automation platforms, AI-enabled solutions, or revenue cycle software preferred.
- Ability to travel up to 50%.
Success in This Role
- Maintains high client satisfaction and retention.
- Drives measurable revenue growth through account expansion and strategic partnerships.
- Builds trusted executive-level client relationships.
- Improves client revenue cycle performance and business outcomes.
- Expands adoption of AI-powered solutions and services.
- Develops and leads a high-performing Client Success team.
- Serves as a strategic leader who contributes to company growth, client success, and long-term organizational objectives.
Must be legally authorized to work in the USA. No Contractors, No C2C, No Visa Sponsorship
No recruiting agencies.
Location & Hours: Remote
Hours Monday-Friday 8am-430pm CT
Flexible working hours may be required based on business
Jorie AI is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or veteran status. Employment decisions are based on qualifications, merit, and business needs.
Skills Required
- 10+ years of experience in healthcare revenue cycle management, healthcare consulting, client success, sales, strategic account management, or related leadership roles
- 5+ years of leadership experience managing client-facing teams
- Experience working with hospitals, health systems, physician groups, ambulatory organizations, or revenue cycle management service providers
- Strong understanding of revenue cycle operations, including billing, coding, claims management, denials, reimbursement, accounts receivable, and revenue cycle analytics
- Proven success managing executive client relationships and strategic accounts
- Demonstrated experience driving revenue growth through account expansion, upselling, cross-selling, and consultative sales approaches
- Excellent communication, presentation, relationship-building, leadership, and problem-solving skills
- Experience with healthcare technology, automation platforms, AI-enabled solutions, or revenue cycle software
- Ability to travel up to 50%
- Must be legally authorized to work in the United States
Jorie AI Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Jorie AI and has not been reviewed or approved by Jorie AI.
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Fair & Transparent Compensation — Pay is considered competitive in certain technical roles, with employer-posted engineering ranges in Oak Brook, IL and feedback suggesting strong pay for some positions. Published salary bands for specific openings provide added clarity.
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Healthcare Strength — Benefits information highlights multiple Blue Cross Blue Shield medical options alongside dental, vision, life insurance, and short- and long-term disability. This breadth indicates robust core health coverage.
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Retirement Support — A 401(k) with company match is advertised as part of the package. This signals employer support for long-term financial security.
Jorie AI Insights
What We Do
Ready to embrace the future of healthcare finance? Discover Jorie, where advanced AI technology harmoniously merges FinTech and HealthTech, revolutionizing your financial processes. Utilizing Robotic Process Automation (RPA) and sharp analytics, we deliver cost-effective solutions, amplifying profitability and scalability. Our AI drastically cut collection costs, boost revenue, and mitigate bad debt write-offs, all while ensuring smooth operations and informed decision-making. Jorie is more than a service; it's a partnership committed to achieving your financial aspirations, navigating the complexities of healthcare finances with a robust, efficient, and forward-thinking strategic approach.
