ABOUT US
Founded in 2009, we are now a melting pot team based in Lisbon, Porto & Boston that has deployed more than 200 projects for our world-class clients. Our team is made up of people with amazing knowledge on Design, Usability and Web/Mobile based Software. We're a user-centred & quality software-driven company. And we work with a passion for creating something new and cool. Our goal is to find out ways to make your (and our users') life bliss. Whether an iOS & Android mobile application for a fintech or a multi-platform e-commerce solution, we have the talent to meet our client's needs and beyond.
Plan and conduct primary and secondary research
Map user / stakeholders journeys and blueprints
Assess opportunities for service improvement
Help conduct workshops and sessions with clients
Compile research findings
Document the project and its deliverables
Envision service/product future states that enable business outcomes
Prioritize initiatives based on solid criteria
Handover needed outcomes to clients and/or internal teams
Interact with technology team to compile findings and identify best ways forward
Build product level requirements for the envisioned digital experience
Requirements
User-centred service level research (interviews, benchmark, desk research, trends/market analysis)
Workshop facilitation
Service visualisation (journeys and blueprints)
Understanding of service and digital product design
Outcomes compilation
Skills Required
- User-centred service level research including interviews and market analysis
- Workshop facilitation
- Service visualisation including journeys and blueprints
- Understanding of service and digital product design
- Outcomes compilation
What We Do
WYgroup is the largest independent group for Marketing and Customer Experience Services in Portugal, offering integrated solutions across data, brand communication, user-centered design, and technology.
