UTV Customer Experience Representative

Posted 6 Days Ago
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Batesville, AR, USA
In-Office
Entry level
Manufacturing
The Role
Troubleshoot and resolve technical issues for UTVs, ATVs, SxS vehicles, and related mechanical equipment. Provide customers and dealers with repair, preventative maintenance, and technical guidance; document cases accurately; and deliver responsive customer support. The role requires mechanical troubleshooting experience, knowledge of hydraulic and small-engine systems, strong communication, and the ability to work independently or collaboratively.
Summary Generated by Built In

About Us:

Bad Boy Mowers, headquartered in Batesville, Arkansas, is a leading manufacturer of high-performance “zero-turn” radius (ZTR) residential and commercial lawn mowers. Established in 2002, we have rapidly grown to become the fastest-growing ZTR mower manufacturer in the U.S. In addition to mowers, we also offer compact and subcompact tractors, UTVs, and a range of electric and gas hand tools. Our team is as tough and dedicated as the equipment we create.

 

Position Overview:

We are looking for a skilled UTV Technical Expert to join our team. In this role, you will support dealers and customers by troubleshooting and resolving issues with our Utility Terrain Vehicles (UTVs). Your expertise will ensure our UTVs operate at peak performance. You will handle customer calls, provide technical support, and offer preventative maintenance and repair guidance.

 

Key Responsibilities:

  •  Diagnosed and troubleshot issues with UTVs and related equipment.
  • Provide guidance on preventative maintenance and repairs for UTVs, ATVs, SxS, and various mechanical systems. Experience with HiSun products preferred.
  • Communicate effectively with customers to understand and resolve technical issues.
  • Complete all necessary documentation and paperwork promptly and accurately.
  • Deliver excellent customer service and support.

 

Qualifications:

  •  Proven experience in troubleshooting and repairing UTVs, ATVs, SxS, and related equipment.
  • Strong background in preventative maintenance for hydraulic systems, generators, mowers, chainsaws, garden tillers, and compressor pumps.
  • Excellent problem-solving skills and attention to detail.
  • Effective communication skills and a customer-oriented approach.
  • Ability to work independently and as part of a team.
  • High school diploma or equivalent; technical certification or relevant training preferred.

Join us at Bad Boy Mowers and help keep our UTVs running smoothly for our valued customers!

Skills Required

  • Proven experience troubleshooting and repairing UTVs, ATVs, SxS vehicles, and related equipment
  • Strong preventative maintenance background for hydraulic systems, generators, mowers, chainsaws, garden tillers, and compressor pumps
  • Excellent problem-solving skills and attention to detail
  • Effective communication skills and a customer-oriented approach
  • Ability to work independently and as part of a team
  • High school diploma or equivalent
  • Technical certification or relevant training
  • Experience with HiSun products
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The Company
HQ: Batesville, Arkansas
355 Employees
Year Founded: 2002

What We Do

Headquartered in Batesville, Arkansas, Bad Boy is the brand that revolutionized the zero-turn lawn mower game. Bad Boy was the first brand to market zero-turn mowers to rural landowners and homeowners (not just commercial mowers) with a simple promise: A better mower at a better price. Bad Boy became the fastest-selling mower in America, extending its engineering expertise into other categories, including Bad Boy’s line of tractors, the Bandit UTV, the E-Series of 80-volt handheld tools, and commercial-grade gas tools. Most recently, they’ve introduced powerful pressure washer models and proudly entered the light construction category. Bad Boy is known for sporty design, uncompromising power, relentless innovation and a signature attitude that is truly one-of-a-kind. This led to the brand’s slogan, “Power. Performance. Attitude.”

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